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Nick Ross

Verified
  • Technology Journalist and Editor, Freelance
  • Technology Journalist and Editor, SMBtech
Edmonton, Sydney
As seen in: SMBtech, Medium, Daily Mail, The Independent (UK), The Telegraph, BuzzFeed, Digital Trends, Fast Company, TechRadar, JAMA (The Journal of the American Medical Association), Observer and
Tech journo & editor: SMBtech, High Performance Laptops, APC, TechRadar, PC Gamer, ConnectedAV, iTWire, IoTHub & CRN. Digital Publishing Consultant. ABC NBN guy
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Articles

Convai On The Importance Of AI In Contact Centres

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By Nick Ross Verified
| iTWire Verified
iTWire TV: CEO Mike Banbrook explains how to start, overhaul and data-mine your call centre Dr Mike Banbrook, CEO of Convai, discusses the company's 25-year history delivering conversational voice AI for contact centres across Australia and New Zealand. Their platform, Oration, empowers contact centre teams - rather than IT departments - to build and manage their own voice, chat and messaging systems, having processed over 100 million conversations in five years.
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HP's Neil Westhof On The Launch Of The EliteBoard G1a Keyboard PC

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By Nick Ross Verified
| iTWire Verified
Guest Articles / Guest Interviews Nick Ross | Published 1 Aug 2026 Guest Interview GUEST INTERVIEWS: iTWire TV interviews Neil Westhof, HP's head of personal assistant category for Australia and New Zealand, about the launch of the HP Elite Board G1. This new product reinvents the desktop PC by integrating a full computer into a keyboard form factor, targeting use cases like hot desking, healthcare, and reception work.
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HP's Sameer Shah On AI At The Edge, The Future of Work and HP's Garage 2.0 Start-up Incubator

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By Nick Ross Verified
| iTWire Verified
GUEST INTERVIEWS: Plus, the Future Of Work And Bringing HP's Start-up Incubator 'Garage 2.0' To Australia Sameer Shah, Head of Personal Systems for Greater Asia at HP, sat down during HP's Sydney product launch at the W Hotel to discuss the company's new portfolio, its AI-at-the-edge strategy and plans to expand its Garage 2.0 startup incubator into Australia. You can listen to the interview in the YouTube clip below... Summary What is HP's Personal Systems business?
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