NIHR CLAHRC East

Discussion Previous studies suggest that successful QI interventions require technical, soft and learning skills.4 29 Our case studies provide a deeper, nuanced understanding of the skill sets typified in each of these domains. Regarding technical skills, our findings confirm that PDSA and Lean approaches are commonly adopted, although often in a diluted form.30 However, while these technical skills are important,7 the ability to judge when and how to use them was paramount.

Determining the skills needed by frontline NHS staff to deliver quality improvement: findings from six case studies http://orcid.org/0000-0003-4857-5084David Wright1, John Gabbay2,3, Andrée Le May1,3 1School of Health Sciences, University of Southampton, Southampton, UK 2Wessex Institute, University of Southampton, Southampton, UK 3NIHR East of England Applied Research Collaboration, University of Cambridge, Cambridge, UK Correspondence to Dr David Wright, School of Health Sciences,...

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