In an industry often characterised by high-decibel campaigns and attention-grabbing headlines, Akasa Air has subtly taken a different path. In just three years of operations, the airline has adopted a deliberate, people-first approach—prioritising employee well-being, customer experience, and operational readiness over flashy marketing spends. And that strategy is paying off, says Belson Coutinho, co-founder and chief operating officer, Akasa Air.