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Noah Castelo on Muck Rack

Noah Castelo

Portugal
As seen in: Nature, Los Angeles Times, Harvard Business Review, Edmonton Journal, The Province, Troy Media
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Articles

Mourning the loss of AI companions

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By Julian De Freitas, Noah Castelo, Ahmet Kaan Uğuralp, Zeliha Oğuz-Uğuralp
| Nature Verified
Abstract As artificial intelligence (AI) shifts from tool use to social interaction, company-initiated updates can disrupt user well-being. Here we develop an attachment-based account in which AI companions function as attachment figures such that disruptive updates are associated with separation distress.
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Creating Customer Service Bots That People Don’t Hate

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By Johannes Boegershausen, Noah Castelo, Christian Hildebrand, Alexander P Henkel
| Harvard Business Review Verified
Service bots are revolutionizing the marketplace, from traditional retail and food-and-beverage to health care. These autonomous systems, from physical robots to digital chatbots, are designed to interact with and serve customers. But many customers are dissatisfied with service bots: A recent field study based on 35,000 customer service chatbot interactions at a telecommunications company found that 66% received a 1 out of 5 satisfaction rating.
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Conservatism predicts aversion to consequential Artificial Intelligence

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By Noah Castelo, Adrian Ward
| PLOS
Loading metrics Open Access Peer-reviewed Research Article Noah Castelo , Adrian F. Ward Noah Castelo, Adrian F. Ward Published: December 20, 2021 https://doi.org/10.1371/journal.pone.0261467 Figures Abstract Artificial intelligence (AI) has the potential to revolutionize society by automating tasks as diverse as driving cars, diagnosing diseases, and providing legal advice.
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