One OpenText Blogs

When you celebrate something, it’s not often that you focus on the number zero. All the typical celebrations focus on how bigger is better—sales and growth in business, birthdays, and anniversaries for personal celebrations. But on this year’s Earth Day, April 22, we choose to celebrate the number zero. Earth Day will follow closely after our partner, Jaguar TCS Racing, appears in the ABB FIA Formula E World Championship races in Misano, Italy on April 13 and 14.

Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some key distinctions. Let’s dive into the differences between the two while discussing the impact that agent experience management has on both.

“Careers — not jobs — are purposeful. You navigate the opportunities and obstacles along the way, and you almost never move in a straight line.” — Mark J. Barrenechea, CEO & CTO This quote comes from Mark Barrenechea’s recently published book Versant: Decoding the OpenVerse. Regardless of where you are in your career journey, different opportunities and obstacles will inevitably present themselves.