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Pedro Zayas

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Google already tried to own hotel bookings. It quit. In May 2022, Google shut down "Book on Google" for hotels. Low take-up. Guests didn't trust a checkout they didn't choose. Hotels didn't push it.… | Pedro Colaco

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By Pedro Colaco, Tim Peter, Pedro Zayas
| LinkedIn
Google already tried to own hotel bookings. It quit. In May 2022, Google shut down "Book on Google" for hotels. Low take-up. Guests didn't trust a checkout they didn't choose. Hotels didn't push it. The following year, it killed "Buy on Google" in retail too. The lesson everyone took away: Google can't own the transaction. It can only send you traffic. That lesson just expired.
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CEO of Airbnb, Brian Chesky, says a chat bot is not the right interface for travel or e-commerce? Agree or disagree? ------ Chesky: “...I do not think a chatbot is the right interface for travel or… | Arlen Ritchie | 29 comments

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By Pedro Zayas, Ovidiu Pop, Martin Soler
| LinkedIn
CEO of Airbnb, Brian Chesky, says a chat bot is not the right interface for travel or e-commerce? Agree or disagree? ------ Chesky: “...I do not think a chatbot is the right interface for travel or e-commerce. That might be a radical statement. ChatGPT launched third-party apps last year. In March, they shut them down. I don’t think a chatbot’s the right interface. It’s got four or five problems. The first problem is it’s text based. You know, photos are an afterthought.
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