Peter Spotts

Location: 353 Auto Park Dr., Middletown, Delaware Owner: Hertrich Family of Auto Dealerships Staff Size: currently 10; estimated 15 when fully staffed Annual Revenue: estimated $6 million (new location) Average Repair Order: no data (new location) Monthly Car Count: estimated 100-125 (new location) Shop Size: 15,120 sq. Ft. (13,379 sq. ft.

ADAS is not going away and is only becoming more prominent in repairs as technology continues to develop. Data from CCC Intelligent Solutions’ Crash Course report shows that repairs used to average about two scans per vehicle; today, it’s closer to five. Many shops are grappling with how to adapt to the shift and turn it into a revenue opportunity.

Wholesale parts managers lack a voice in the industry, and margins are shrinking despite increasing sales volume, according to Mike Anderson of Collision Advice (and a FenderBender columnist). He hosts parts managers' strategy meetings at collision repair centers around the country to get parts managers in the room with shop owners and have productive conversations face-to-face.