BUFFALO, N.Y. (WIVB) – As Western New York marks four years since the Tops mass shooting on Jefferson Avenue, the state’s pledge to uplift Buffalo’s East Side is under renewed scrutiny. Millions of dollars were poured into programs meant to heal, rebuild, and address long‑standing inequities. But for one homeowner, the state-funded help she was promised turned into a three‑year ordeal of cold nights, soaked carpets, and unanswered pleas for accountability.