Robbie Pleasant

ServiceNow is a cloud-based, AI-powered software platform designed to automate and manage enterprise IT processes. Large organizations around the world rely on it to not only automate daily tasks, but also to gain a holistic view of their enterprise technology, empower employees, and streamline business processes. As such, it’s unsurprising that many platforms offer ServiceNow integrations, including some unified communications (UC) service management platforms.

If you’ve been looking at video collaboration tools, you’ve probably noticed that there are many different solutions and offerings on the market, and no two are exactly alike. With all the options available, it can be confusing and overwhelming to search for the best choice for your organization. Rest assured: the perfect platform for your business is out there.

With all the buzz around AI, it’s all too common for businesses to fall into the trap of investing in AI-powered technology without knowing what they’re going to do with it. Adding AI-powered tools and features isn’t as simple as adding an API and telling the AI to get going – organizations need a plan and intention when deploying AI to see any benefits from it. As such, it’s time to look at the many uses of speech AI and the products that it can be used to build.