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Roenen Ben-Ami on Muck Rack

Roenen Ben-Ami

As seen in: Finextra, Multichannel Merchant, Crypto News, E-Commerce Times, PaymentsJournal, CryptoSlate, Hotel Management, Payments Dive, Total Retail, Future Nexus and
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Articles

The Agent Did It: Why Agentic Commerce Changes the Chargeback Equation

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By Roenen Ben-Ami
| Finextra Verified
Since the chargeback system was first introduced through the Consumer Protection Act of 1968, consumers have found creative ways to dispute transactions. First came the rise of "friendly fraud"—also known as first-party or illegitimate fraud—where customers dispute valid purchases they regret, or forgot. Then came social media tutorials coaching consumers on how to game the system.
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Using AI To Battle Chargeback Fraud in Digital Marketplaces

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By Roenen Ben-Ami
| E-Commerce Times Verified
Imagine losing billions in e-commerce revenue because consumers are taught how to game the chargeback system. This is the harsh reality facing digital marketplaces like Uber, Airbnb, Turo, and Etsy as they grapple with an escalating wave of fraudulent chargebacks. The global online marketplace sector is projected to reach a gross merchandise value (GMV) of $3.832 trillion by the end of 2024, reflecting 10% growth from the previous year.
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Can Visa Compelling Evidence 3.0 help merchants win the fraud chargeback war?

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By Roenen Ben-Ami
| The Future of Commerce
0 shares Listen to article Are Visa’s new chargeback dispute rules really a lifeline for embattled online businesses—or are merchants expecting too much? The reality, of course, lies somewhere in between. Merchants are expected to lose over $362 billion to online payment fraud between 2023 and 2028 — and bogus chargebacks will account for a big chunk of that total.
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