Ron Bartels

Illustration: © IoT For All In many technology-based systems—here we will use data centers as the primary example—reliability is correlated with availability. Availability is typically expressed in textbooks as a percentage of the agreed service time of a system less any unplanned downtime. The important thing to note here is that availability isn’t just about pure uptime: The metric is based on a business agreement for the expected time a solution is required to be operational.

Illustration: © IoT For All In many technology-based systems—here we will use data centers as the primary example—reliability is correlated with availability. Availability is typically expressed in textbooks as a percentage of the agreed service time of a system less any unplanned downtime. The important thing to note here is that availability isn’t just about pure uptime: The metric is based on a business agreement for the expected time a solution is required to be operational.

Illustration: © IoT For All Major Incidents occur on a daily basis across all industry types. These could include rolling blackouts from a power grid under strain or a cyclone hitting a coastline with high winds and that creates a storm surge causing extensive damage and a loss of life. Currently, most of these incidents are handled in a reactive manner and in crisis mode.