SanYee Dieh

Your customers reach out on their terms by phone, by text, during business hours and after. The question is whether your business is there when they do. A call comes in after hours. A text goes unanswered. A customer gets put on hold and hangs up. Today, RingCentral is expanding AI Receptionist (AIR), an AI agent that answers calls and texts 24/7, to help businesses handle more of these moments across new channels and workflows, including e-commerce, scheduling, messaging, and overflow handling.

Love is definitely in the AIR this season! For growing businesses, love shows up in a variety of different ways. It’s when calls get answered, customers feel heard, and opportunities don’t slip through the cracks. It’s not about grand gestures; it’s about showing up consistently and being there for your customer when it matters. That’s exactly where RingCentral AI Receptionist (AIR) comes in.

Since launching RingCentral AI Receptionist (AIR) in February 2025, we’ve been focused on one thing: helping businesses get value faster, with less effort. Over the last year, we’ve listened closely to customer feedback and continued refining how AIR guides you through setup, handles real customer calls, and fits into the tools you already use.