Salesforce just wrote another big check. On June 15, 2026, the CRM giant signed a definitive agreement to buy Fin, the AI customer agent company formerly known as Intercom, for approximately $3.6 billion. The deal, subject to customary adjustments, is set to close in the fourth quarter of Salesforce’s fiscal 2027. No change to full-year guidance or capital returns. Why Fin Fits Agentforce’s Growing Ambitions Fin’s flagship AI Agent already resolves 76% of support volume end-to-end.