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New Research Unveils Promising Sales Growth Potential in Contact Centers

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By Scott Kolman, Scott Kolman -
| CustomerThink Verified
Historically, contact centers have been a bastion of customer service, used to manage all types of inquiries from customers, ranging from product returns to billing issues. Most recently (particularly in challenging economic times) contact centers are increasingly being used to drive sales and revenue. With contact centers taking on a more strategic role, sales leaders across industries are rethinking their operational strategies.
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