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Solvo Global

As seen in: Call Center Times
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Articles

Source for Call Center and Call Centre News, Leads, and Outsourcers

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By Walter Sabrin, Solvo Global
| Call Center Times
Articles, News, Announcements - click Main News Page Why today’s global employees need more than supervision, and what modern leaders must do differently By Walter Sabrin, Chief Talent Officer, Solvo Global and Vensure Employer Solutions For years, leadership in the BPO and call center industry was built around control. Leaders managed schedules, monitored adherence, measured handle time, reviewed quality scores, and tried to keep turnover from getting out of hand.
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