Stephen Shaw on Muck Rack

Stephen Shaw

Toronto
As seen in: The Guardian, Wiley Online Library, The Spectator, AVS Forum, Baseball Prospectus, Fire Engineering, World Trademark Review, Messenger Inquirer, The Spectator Australia, Military Trader/Vehicles and
As Chief Strategy Officer at kenna, Stephen’s role is to guide clients on the adoption of customer management as a core discipline.
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Articles

Lessons from a 45-Year Veteran

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By Stephen Shaw
| Fire Engineering Verified
How are affinity groups changing the face of the fire service? This episode of Women in Fire tackles mentorship, navigating the profession, and misconceptions surrounding affinity groups. 3 min read Fire Department LeadershipPodcastsWomen in Fire Ryan Harris, a Marine veteran with more than 20 years in the fire service, joins this week's Humpday Hangout to explain Fireground Analytics. He built the cloud-based tool to make fireground events measurable and teachable.
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How to Turn FDIC Momentum into Real-World Change

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By Stephen Shaw
| Fire Engineering Verified
What Does the Future of the Fire Service Look Like? On this episode of The Backstep Boys, the hosts welcome Anthony Avillo and Jim Duffy to reflect on careers, camaraderie, and the future of the fire service.
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Leadership, Humility, and Patience with Nozzle Forward Founder Aaron Fields

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By Stephen Shaw
| Fire Engineering Verified
Aaron Fields of Nozzle Forward joins host Steve Shaw to discuss ways to cut through the hype in modern fire service training and leadership on this episode of Perspectives on Leadership. They argue for humility over spectacle, deliberate practice over one-off tricks, and measurement over opinion. Fields details his unconventional path into the service, explains why standard operating procedures and shared language matter, and outlines how teams build trust through consistent problem solving.
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