Stephen Withers on Muck Rack

Stephen Withers

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Articles

How Canberra Institute of Technology is transforming classroom learning

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By Stephen Withers
| Computer Weekly
The Canberra Institute of Technology (CIT) is the top Technical and Further Education (TAFE) provider in the Australian Capital Territory (ACT), serving up to 20,000 students annually. Its chief technology officer (CTO), Craig Neiberding, joined the institute while work was already underway on a new vertical campus in Woden. The project, coupled with a footprint reduction across CIT’s four existing campuses, prompted a rethink of how classes are delivered and supported by technology.
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ANZ enterprises turn to AI for customer and employee insights

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By Stephen Withers
| Computer Weekly
Experience management software provider Qualtrics recently held its Experience Live event in Sydney, where several high-profile customers in Australia and New Zealand (ANZ) took to the stage to share their experiences using artificial intelligence (AI) to harness enterprise data. Sonny Sethi, senior director of market research at flexible payments provider Zip Co, pointed out that the research process has changed significantly thanks to artificial intelligence (AI).
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How Australian firms are using AI in customer experience

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By Stephen Withers
| Computer Weekly
At the recent Zendesk Future of Service event in Sydney, Australian technology leaders provided a rare glimpse into how they are applying or preparing to apply artificial intelligence (AI) to customer service. Along with the local case studies, Zendesk chief technology officer (CTO) Adrian McDermott revealed how the company is embedding AI into its products and revolutionising the software development process.
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