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As seen in: Credit Union Times, CUInsight.com
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Articles

The digital credo: A blueprint for customer success

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By Switch Think, Wayne Oleksak
| CUInsight.com Verified
Walking in Your Members’ Shoes In today’s digital landscape, the key to online success for credit unions can be achieved by understanding how various members approach and use technology. A key driver of this success is to create a digital credo that guides development of the digital experience. Despite advancements in technology and digital solutions for credit union operations, the basics of customer service remain the same.
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Shared Accounts With CU Times: Questioning the Merger Approval Process

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By Michael Ogden Verified, Think Advisor, Switch Think, Jim DuPlessis
| Credit Union Times Verified
Michael Ogden Editor-in-Chief at CU Times. To connect, email at [email protected]. As Editor-in-Chief of CU Times since 2016, Michael Ogden has led the editorial team in all aspects of content strategy and execution, including the creation of the publication’s exclusive and proprietary research database of the credit union industry’s economic landscape.
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