Tracy Tang

Customer experience leaders are investing heavily in AI to improve retention, personalization, and efficiency. But consumer trust, channel preferences, and uneven comfort with automation are creating tension between CX gains and the risk of alienating customers.

The labour hire market has grown steadily over many years. In June 2023, the Australian Bureau of Statistics reported that 327,100 people had a job in the labour supply services sector and for 82.7 per cent of these workers, it was their main job. This total number of workers in the sector equates to 2.3 per cent of the employed workforce. In addition, the Australian Bureau of Statistics reported that 81.2 per cent of labour hire workers worked full time.

In the media High-rise living accelerates in greater Sydney, Wollongong and Newcastle Regional centres are embracing high-rise living, with the number of new apartment blocks due to escalate in response to the housing crisis. While some growing high-density locations are being applauded for incorporating open space with community facilities and transport, others are criticised as "dormitory suburbs" lacking in life.