Blog posted by: , 1 July 2026 – Digital Centre Previously, we wrote about the need to test a different way of improving complex public services. NewCo is a transformative new way of working - it's about creating bounded space for small, multidisciplinary teams to look at a service differently. Quick recap on CustomerFirst Many public service transformation programmes begin with a solution. A technology platform is selected, a target operating model is designed and delivery teams are mobilised.