Usha Romesh

Business is all about managing your customers correctly and promptly. You start small, but soon find out that there are too many social media platforms. This leads to customers with diverse service requests and priorities. It can start overwhelming customer support, or worse, impact your lead-capturing pipeline. That’s why you need a robust and centralized platform to manage all the conversations.

A German court has ruled that OpenAI’s ChatGPT violated national copyright laws by using licensed musical works without permission during its model training process. The decision, first reported by The Guardian, marks one of the first major legal setbacks for the American AI company in Europe. The case was brought by GEMA, the German society responsible for managing music rights, which filed the lawsuit last November.

YouTube has started rolling out a new “Ask” button powered by Gemini AI. The feature allows viewers to generate instant summaries, pull out key points, and ask specific questions about the video they’re watching, all without leaving the app. Powered by Google’s multimodal Gemini AI, the new feature goes beyond simple transcript analysis. It understands what’s being said in the video, what appears on screen, and even the context of visuals or captions to deliver accurate and meaningful answers.