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vivi tan

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As seen in: Yahoo News Australia, Oxford Academic, The Conversation, Tech Xplore, Inkl, Tolerance Canada, State of Digital Publishing

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Articles

Complaints about online platforms often go nowhere. AI could actually be part of the solution

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By vivi tan
| State of Digital Publishing
You know the feeling. Your account is suspended, your refund request is refused, or you’re still being charged for a cancelled subscription. So you go to the company’s website for help and you find a chatbot. It offers a menu that doesn’t include your situation. There is no option to speak to a person. Eventually you give up.
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Complaints about online platforms often go nowhere. AI could actually be part of the solution

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By vivi tan, Swati Mestri, Andrew Zinin Verified
| Tech Xplore Verified
Credit: Geri Tech from Pexels You know the feeling. Your account is suspended, your refund request is refused, or you're still being charged for a canceled subscription. So you go to the company's website for help and find a chatbot. It offers a menu that doesn't include your situation. There is no option to speak to a person. Eventually, you give up.
Open in Who Shared Issue with article?

Complaints about online platforms often go nowhere. AI could actually be part of the solution

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By vivi tan
| Tolerance Canada
You know the feeling. Your account is suspended, your refund request is refused, or you’re still being charged for a cancelled subscription. So you go to the company’s website for help and you find a chatbot. It offers a menu that doesn’t include your situation. There is no option to speak to a person. Eventually you give up. Since the start of 2023, Australians have made 1,780 complaints about online retailers, marketplaces,… Read complete article © The Conversation -
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