Yuangao Chen on Muck Rack

Yuangao Chen

As seen in: Elsevier, Taylor & Francis Online, Emerald Publishing, SCImago Journal & Country Rank, International Journal of Contemporary Hospitality Management, Journal of Service Management
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Articles

Enhancing consumer satisfaction in the online knowledge payment context: the effects of warmth and competence

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By Shasha Zhou, Xi Cao, Yuangao Chen, Shuiqing Yang
| Taylor & Francis Online
Advanced search Behaviour & Information Technology Latest Articles Submit an article Journal homepage Full Article Figures & data References Citations Metrics Reprints & Permissions Read this article /doi/full/10.1080/0144929X.2024.2427108?needAccess=true ABSTRACT Maintaining consumer satisfaction is crucial for the online knowledge payment industry. However, the roles of knowledge contributors in generating consumer satisfaction are not well understood.
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