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@andy_rich91 — 114 followers, 1,076 tweets

@ScotRail Which I used, and the representative on the other end was not forthcoming with information. Only told about delay until noon when I pushed him. Getting a bus into town for second time out of 4 days this week. What a shambles your service is. But hey, why not increase prices?!
@ScotRail Are you joking? What if someone doesn't have twitter? Your app and PA announcements project like it's a minor fault that will delay train for just minutes. Reality is long delays without getting any info. Has happened twice this week. Unacceptable.
UPDATE @ScotRail Just spoken to customer service using telecom. Have been told services could be suspended until NOON. PA system misleading commuters saying train will be arriving shortly- as is the app. Why misguide people? Give them information to xhxangw their journeys.
Keep checkin the app- And every couple of minutes te expected arrival time of the 8.38 is pushed back. It's now saying 08.54. Any chance not will arrive then? Not a hope in hell. Stop misleading people by claiming incorrect timings without any information. Appalling service.
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