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Bertrand Audrin

As seen in: ETHRWorld South-East Asia, The Economic Times, Emerald Publishing, HospitalityNet, emerald insight, Journal of Management Development, People Management, Hotel News Resource, Hotel Online, International Journal of Retail and Distribution Management and
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Articles

Accor Convenes Third Edition of the Global Leadership Council to Identify the Key Trends Driving Hospitality Performance in 2026

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By Sowon Kim, Bertrand Audrin
| Hotel News Resource Verified
In Brief: Accor has successfully hosted the third edition of its Global Leadership Council (GLC), bringing together senior travel buyers and corporate leaders from 18 organizations from across Europe and North America, representing around 3 million business travelers, to identify the key trends set to shape hospitality performance in 2026 and beyond.
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Hospitality Leadership Skills for an AI-Driven Future - By Dr Sowon Kim and Dr. Bertrand Audrin Original

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By Sowon Kim, Bertrand Audrin
| Hotel News Resource Verified
In Brief: Dr. Sowon Kim and Dr. Bertrand Audrin explore the evolving leadership skills necessary in the hospitality industry as it increasingly incorporates artificial intelligence into its operations. Hospitality Leadership Skills for an AI-Driven Future - Image Credit Unsplash+ The hospitality industry has always been shaped by people. While technology and consumer expectations continue to evolve, the core challenge remains unchanged: creating meaningful experiences through human interaction.
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Hospitality Leadership Skills for an AI-Driven Future

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By Sowon Kim, Bertrand Audrin
| HospitalityNet
A Delphi-inspired study drawing on 40 years of scholarship and 22 senior executive interviews proposes a 30-skill configurational framework for hospitality leadership in an AI-driven environment. By Dr. Sowon Kim and Bertrand Audrin The hospitality industry has always been shaped by people. While technology and consumer expectations continue to evolve, the core challenge remains unchanged: creating meaningful experiences through human interaction.
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