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Articles by CallTracking Metrics
81% of Americans Say Mental Health Support Can't Wait - They Expect It Within Hours, New CallTrackingMetrics Report Finds
Nearly half need help immediately; Millennials embrace tech-based tools while Baby Boomers resist , /PRNewswire/ -- Americans say the nation is facing a mental health crisis that the system is too slow to address. According to new research from CallTrackingMetrics, a global conversation analytics company, eight in ten people (81%) now expect mental health support within hours of reaching out, and nearly half (44%) say they need help immediately.
CallTrackingMetrics Launches VoiceAI Solution to Transform Contact Center Operations with Responsible AI Automation
AI-powered voice agents provide 24/7 customer support while preserving human touch MILLERSVILLE, Md., Sept. 8, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, today announced the launch of VoiceAI, an advanced AI-powered voice assistant solution designed to help contact centers manage high call volumes, reduce operational costs, and improve customer experiences through intelligent automation.
Source for Call Center and Call Centre News, Leads, and Outsourcers
Articles, News, Announcements - click Main News Page From reactive to agentic: The next evolution of the contact center As we near the three-year anniversary of generative AI’s public debut, it seems like every business has rushed out some sort of AI-focused solution. At this point, using AI feels necessary to remain competitive in any space. However, AI alone is not a silver bullet.
CallTrackingMetrics Reports Strong Start to 2025 with HubSpot Certification, AI Advancements, and Team Expansion
Strategic hiring, partner program updates, and customer growth highlight the company's continued momentum MILLERSVILLE, Md., July 10, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, today announced a series of major milestones across product innovation, team growth, and customer success, solidifying a successful first half of 2025.
[SEO & PPC] How To Unlock Hidden Conversion Sources In Your Sales & Marketing Funnel
This post was sponsored by CallTrackingMetrics. The opinions expressed in this article are the sponsor’s own. Did you know 92% of all customer interactions are from phone calls? And very few know how to track conversions from phone calls. Brands meticulously track clicks, impressions, and online interactions through SEO, pay-per-click (PPC) ads, and data-driven strategies. Yet, one critical piece is often missing: offline conversions.
CallTrackingMetrics Announces Official Partnership with Contact Center Compliance
Leading call-tracking platform offers customers the ability to sign up for proactive monitoring and compliance threat/fine mitigation , /PRNewswire/ -- CallTrackingMetrics, a leading call-tracking and analytics provider, announced a strategic partnership with Contact Center Compliance today. Contact Center Compliance offers a comprehensive suite of tools to help call centers meet regulatory standards.
CallTrackingMetrics Steps into 2025 with Strategic Focus on Commitment to AI Technologies
Leading conversation analytics platform embraces AI to revolutionize call tracking , /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, today announced the launch of its AskAI Summaries feature and VoiceAI feature, marking a momentous year of AI innovation. "AI is no longer a future trend; it's the present reality shaping the tech industry," said Todd Fisher, CEO and co-founder of CallTrackingMetrics.
Dial Into ROI: A Guide To Offline Attribution & Call Tracking
Businesses still rely on phone calls to drive higher conversion rates, better profit margins and stronger customer relationships. However, the difficulty lies in effectively linking these positive outcomes to marketing efforts, particularly when it comes to offline marketing campaigns and initiatives. Offline marketing channels, such as print ads or direct mailers, can be challenging to track and attribute to specific sales and revenue.
CallTrackingMetrics Voted Community Choice for 2024's Best Tech Work Culture
CallTrackingMetrics Voted Community Choice for 2024's Best Tech Work Culture Tech Community Recognizes CallTrackingMetrics as Most Popular Small to Mid-Sized Tech Workplace , /PRNewswire/ -- CallTrackingMetrics was voted Best Tech Workplace Culture by the tech community, taking home the Community Choice Award for Small to Mid-Sized Companies in the 2024 Timmy Awards.
CPCs keep increasing – here's what you can do about it
Cost-per-click (CPC) rates are rising across industries. In fact, CPCs are up by an average of 10% year over year, according to WordStream. It’s time to address this challenge. Lisa Salvatore, Sr. Manager, Lead Acquisition at CallTrackingMetrics, puts it this way: “You can give the digital advertising landscape credit for one thing: keeping us on our toes! From AI to CTV to privacy restrictions alone in the past year, it’s made it harder for advertisers to control costs while improving performance.
CallTrackingMetrics Unveils Number Pools, Cuts AI Fees in Half and Streamlines AI Model Options
Leading conversation analytics platform announces major upgrades for marketers, boosting efficiency and value MILLERSVILLE, Md., June 27, 2024 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, today announced several major product enhancements designed to increase efficiency, affordability and simplicity for marketers.
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