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Charles Araujo on Muck Rack

Charles Araujo

(He/Him)
New York
As seen in: LinkedIn, Medium, CIO, DZone, Network World, SD Times, Unite.AI, Industry Today, Information & Data Manager (IDM), Engineered Systems and
Covers:  Digital Transformation, The Digital Enterprise, Digital Disruption, The Future of Work and all related tech stories and news from a business impact perspective.
Doesn't Cover: Highly technical topics, however, I will cover a wide range of technologies from a digital transformation angle including cloud, security, DevOps, NoCode, AI/machine learning, etc.
I’m an industry analyst, author and speaker covering #DigitalTransformation, #DigitalExperience, and the #DigitalEnterprise. I publish The DX Report.

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Charles Araujo’s Biography

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Charles Araujo is a technology analyst and internationally recognized authority on the Digital Enterprise, the Digital Experience, and the Future of Work. Researching Digital Transformation for over 10 years, he is now focused on helping leaders transform their organizations around the digital experience and to reimagine the future of work. Publisher and principal analyst of The Digital Experience Report, founder of The Institute for Digital Transformation, co-founder of The MAPS Institute, and…

Articles

Tu agente de IA lo sabe todo

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By Charles Araujo
| Unite.AI Verified
"Deberíamos unirnos a mis padres en su viaje a Irlanda" - esta aparentemente inofensiva declaración me envió escalofríos por la espalda. Mi esposa y yo viajamos mucho. Sabemos lo que nos gusta. Los padres de mi esposa, por otro lado, rara vez viajan más allá de unos pocos cientos de millas desde su hogar y han salido del país juntos un total de una vez - para nuestra boda.
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Overcoming Cloud Migration Challenges on Power Systems

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By Charles Araujo
| TechChannel
Modernization and cloud migration are two terms that are everywhere these days. These terms are hardly new, but while we've been kicking them around for a while, modernization and cloud migration are only now becoming a meaningful reality for enterprise IT leaders. The pressure on IT leaders to modernize their infrastructure and migrate workloads to the cloud is finally reaching a point where it cannot be ignored or satisfied by efforts focused on smaller, non-critical workloads.
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How You Can Strike the Elusive Balance Between Efficiency & the Customer Experience

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By Charles Araujo
| LinkedIn
Originally published on The Digital Experience Report. When it comes to cost efficiency vs. the customer experience in the contact center and customer service teams, it’s not an either/or question. “You hear the people in the ivory tower calling for the king’s head and saying it’s blasphemy and oh my gosh, you’ll destroy the customer experience. It’s bullshit.” I was speaking with a senior contact center leader for some upcoming research when he made this statement.
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Interview

Have you ever used a typewriter?

Of course! I'm old. That's where I learned to type!

What tools and software do you use to do your job?

I live by Scrivener for most content creation, leverage Grammerly as an automated proof-read and then of course use the usual suspects.