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Articles by Daniel Saroff
Effective Agent Cost Management: A Practitioner's Framework for Planning, Sourcing, Implementation, and Operations
This IDC Perspective provides a comprehensive, practitioner-focused framework for effective AI agent cost management, emphasizing that every dollar of wasted spend is a governance failure. Covering planning, sourcing, implementation, and operations, it details actionable steps for budgeting, cost modeling, governance, and continuous optimization.
Beyond Checkbox Compliance: A Targeted Value Approach to COBIT and Other Self-Assessments
Content Table of Contents (11 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Perspective argues that CIOs and compliance leaders must redesign governance self-assessments around focus and intent rather than breadth, treating them as a managed assurance discipline rather than an annual checkbox exercise.
From AI pilots to business value: what EMEA digital leaders are doing differently in 2026
Most EMEA organisations have the intent to scale AI. What they are missing is a way to execute. On May 28, 2026, IDC’s EMEA Digital Leaders Hub brought together Martina Longo, Daniel Saroff, and Giulia Carosella for a live session drawing on 12 months of conversations within the Hub and fresh IDC research. Below is a brief overview. The full recording is available on demand.
CIO readiness in the face of the Middle East war: From disruption to resilience
Geopolitical crises rarely arrive with clear warning. When they do, the pressure on digital infrastructure, supply chains, and technology operations becomes immediate. The war in the Middle East is a structural stress test for the modern digital economy and for the CIOs responsible for keeping businesses running through disruption.
CIO Readiness in the Face of the Middle East War: Resilience, Cyberpreparedness, and Workforce Continuity
This IDC Perspective examines how an expanding Middle East War could reshape CIO priorities through 2026 and beyond by increasing volatility in energy markets, cloud and network availability, cybersecurity exposure, and regional technology supply chains. It presents two planning scenarios: prolonged instability and escalation with energy shock. It outlines the immediate and longer-term actions technology leaders can take to protect people, sustain operations, and preserve strategic flexibility.
Global Memory and Fab Shortage Crisis: Implications and Mitigation Strategies
Content Table of Contents (7 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Perspective examines the memory and fab shortage currently impacting the global semiconductor market.
Foundations for Agentic Adoption: Strategy, Technology, Governance, and Risk: Agentic Ways of Working Series
Content 28 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract Agentic AI is transforming work at a pace most organizations have never seen. Lasting impact depends on strong foundations in strategy, technology, governance, and people.
Include Innovation in Your IT Strategy
Content Table of Contents (16 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Perspective argues that CIOs must intentionally include innovation as a core element of IT strategy, treating it as a managed discipline rather than a by-product of technology delivery.
RFP and Vendor Selection Scoring Model
Content 12 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Tech Buyer Presentation discusses RFP and vendor selection scoring model. Organizations often approach vendor evaluation and sourcing with ad hoc methods that vary by project, team, or stakeholder.
Buyer's Perspective: Developing Agentic Ways of Working, 2026
This IDC Tech Buyer Presentation is the anchor document in a series of buyer-focused materials that explore best practices for AI-enabled ways of working. It outlines IDC's framework for agentic ways of working, explaining how the rapid growth in automation and AI assistants are driving demand for a model that embeds agents safely and transparently into processes, supported by ethical governance, risk, and compliance and continuous life-cycle management.
Turning Technical Debt into an AI Enabler
Many enterprises are eager to deploy AI-driven capabilities, yet their ambitions are constrained by accumulated technical debt — outdated systems, fragile integrations, and limited data interoperability. IDC research shows that unmanaged tech debt can consume 20–40% of development time, diverting resources away from innovation and modernization. For CIOs, the problem isn’t only technical, it’s strategic.
Business Management Organization: Challenges and Practices
Content 30 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Cloud Cost Management Best Practices
Content Table of Contents (11 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Perspective provides enterprises with clear practices to manage cloud costs, ensure cloud investments deliver measurable business value, and embed cost optimization into the ongoing operational fabric.
2025 Annual CIO Sentiment Survey: Global Trends in Priorities and Investments Shaping IT
target audience: TECH BUYER Publication date: Oct 2025 - Document type: Tech Buyer Presentation - Doc Document number: # US53850425 Content 46 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Key Service Desk KPIs
target audience: TECH BUYER Publication date: Jun 2025 - Document type: IDC Perspective - Doc Document number: # US53556525 Content Table of Contents (9 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Creating an IT Strategy - An Example
target audience: TECH BUYER Publication date: Apr 2025 - Document type: IDC Perspective - Doc Document number: # US52933725 Content Table of Contents (20 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Perspective provides a comprehensive example of an IT strategy.
Disaster Recovery, Business Continuity, and Business Impact: A Triumvirate to Protect Your Organization
target audience: TECH BUYER Publication date: Mar 2025 - Document type: Tech Buyer Presentation - Doc Document number: # US53276225 Content 18 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Are Organizations Gaslighting Themselves on Their Disaster Recovery/Business Continuity Preparedness?
target audience: TECH BUYER Publication date: Mar 2025 - Document type: Tech Buyer Survey Spotlight - Doc Document number: # US53243625 Content 2 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Creating an IT Strategy: A Template
target audience: TECH BUYER Publication date: Mar 2025 - Document type: IDC Perspective - Doc Document number: # US53203625 Content Table of Contents (9 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Driving IT Success with Structured Business Relationship Manager Partnership Reviews
target audience: TECH BUYER Publication date: Feb 2025 - Document type: IDC Perspective - Doc Document number: # US53151225 Content Table of Contents (7 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Beyond Traditional Business Relationship Managers
As I frequently discuss with clients, the role of a business relationship manager (BRM) is both essential and elusive. BRMs bridge IT and business functions, ensuring that technology aligns with and propels business objectives. Despite the importance of this role, many organizations struggle to fully leverage their BRMs. They can find the role challenging to define, measure, and elevate beyond a tactical level.
Regulatory Factors Impacting IT Organizations
target audience: TECH BUYER Publication date: Nov 2024 - Document type: Tech Buyer Survey Spotlight - Doc Document number: # US52689424 Content 2 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
IT's Communication Struggle - How Dashboards Make a Difference
It’s more important than ever for IT and business teams to be on the same page. Yet, many organizations struggle with a communication gap between these two groups. Why is this such a common issue? And how can dashboards be the bridge to solve it? Let’s break it down. The Communication Gap Between IT and Business 1. Misaligned Objectives – One of the biggest reasons IT and business teams struggle to communicate is that they often have very different goals.
How Are Organizations Addressing Their Technical Debt?
target audience: TECH BUYER Publication date: Oct 2024 - Document type: Tech Buyer Survey Spotlight - Doc Document number: # US52679824 Content 2 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Tech Buyer Survey Spotlight examines how organizations are addressing their technical debt.
IDC FutureScape: Worldwide CIO Agenda 2025 Predictions
This IDC FutureScape explores the key forces that will shape the future of CIO leadership over the next several years. "These predictions highlight the significant shifts IT organizations will face, emphasizing the crucial role CIOs will play in steering through challenges and seizing new opportunities," says Daniel Saroff, group vice president, Consulting and Research Services at IDC.
Storm Clouds Ahead: Missed Expectations in Cloud Computing
Cloud computing has been heralded as the panacea for modern IT challenges, promising scalability, flexibility, and cost savings. However, as the cloud landscape matures, many organizations are finding that the reality of cloud adoption does not always align with their expectations. This has led to a growing trend of repatriating workloads back to on-premises or private cloud environments.
CIO Success Measures and Digital Transformation
target audience: TECH BUYER Publication date: Oct 2024 - Document type: Tech Buyer Survey Spotlight - Doc Document number: # US52662724 Content 2 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Nailing Jello to the Wall: Can You Really Measure and Manage Enterprise Tech Debt?
Are legacy systems holding your company back? Do you have manual processes in place to fill the gaps from old technology that hasn’t been updated or maintained? Is your IT budget constrained by maintenance costs for old servers and operating systems within your ever-growing network? These are the various ways that technical debt is hampering innovation and progress within organizations.
IDC IT Strategy Framework
target audience: TECH BUYER Publication date: Sep 2024 - Document type: IDC Perspective - Doc Document number: # US52543624 Content Table of Contents (18 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Driving GenAI Value: Navigating the Build Versus Buy Decision
target audience: TECH BUYER Publication date: Jul 2024 - Document type: Web Conference Proceeding: Tech Buyer - Doc Document number: # US52438724 Content Table of Contents (1 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents FREE DOWNLOAD To access this document for free please log in or register.
CIO's Impact on Mergers and Acquisitions
target audience: TECH BUYER Publication date: Jun 2024 - Document type: IDC Perspective - Doc Document number: # US51827924 Content Table of Contents (10 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Perspective discusses CIOs' impact on M&A.
Forming an AI Partnership Between Business Leaders and IT, 2024
target audience: TECH BUYER Publication date: Jun 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US52322424 Content 15 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Navigating the Uncharted, 2024 — Managing the Risks in Generative AI Implementations
target audience: TECH BUYER Publication date: Jun 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US52322624 Content 18 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Cybersecurity Norms and Trends: How Does Your Business Stack Up?
Content Table of Contents (1 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents FREE DOWNLOAD To access this document for free please log in or register. Abstract This IDC Web Conference looks at the norms and trends in cybersecurity.
Navigating Advanced Commercial Constructs in Managed Business Process Services
target audience: TECH BUYER Publication date: Mar 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US51927224 Content 15 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Do you have questions about this document or available subscriptions? Thank you for submitting the form. We will be in touch.
IDC FutureScape：2024年全球CIO议程预测
target audience: TECH BUYER Publication date: Mar 2024 - Document type: IDC FutureScape - Doc Document number: # CHC51915124 Content Table of Contents (12 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Do you have questions about this document or available subscriptions? Thank you for submitting the form.
IDC FutureScape Webcast: Worldwide CIO Agenda 2024 Predictions
target audience: TECH BUYER Publication date: Mar 2024 - Document type: Web Conference Proceeding: Tech Buyer - Doc Document number: # US51901424 Content Table of Contents (1 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
IDC PlanScape: Generative AI Fraud Strategy
target audience: TECH BUYER Publication date: Feb 2024 - Document type: IDC PlanScape - Doc Document number: # US51855024 Content Table of Contents (10 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Getting Started with Generative AI - Future Enterprise Planning Guide
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
IDC FutureScape: Worldwide CIO Agenda 2024 Predictions
This IDC study provides IDC's top 10 predictions for CIOs to have on their agenda in 2024. "These predictions provide a strategic context that will enable CIOs to lead their organizations through a period of accelerated change and disruption over the next five years.
Generative AI in Cybersecurity Tools: Distinguishing Hype from Value
target audience: TECH BUYER Publication date: Sep 2023 - Document type: IDC Perspective - Doc Document number: # US51213723 Content Table of Contents (7 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
IDC's Future IT Blueprint: Protecting Against the Risks of Generative AI
target audience: TECH BUYER Publication date: Sep 2023 - Document type: Tech Buyer Presentation - Doc Document number: # US51205823 Content 5 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Abstract This IDC Tech Buyer Presentation provides IDC's Future IT Blueprint.
Planning for Success with Generative AI
The landscape of business may be seeing a seismic shift with the rise of Generative AI (Gen AI). This shift is not just the direct impact of Gen AI itself, but also how Gen AI is re-affirming the importance of AI overall and raising its profile within the business. This sea of change appears to be as tectonic as the PC revolutions of the ’80s and smartphones in the aughts.
Finance Staff in IT: Good or Bad?
Share Share on Facebook Share on Twitter LinkedIn Email In large, complex IT organizations, there is a need for effective management of financial resources to support the organization’s IT initiatives. One crucial question in this management is whether there is an IT finance function embedded within the IT organization or whether it is centralized under the corporate Finance department.
IDC's Cybersecurity Capabilities Assessment Framework 1.0
target audience: TECH BUYER Publication date: Jul 2023 - Document type: IDC Perspective - Doc Document number: # US51014923 Content Table of Contents (13 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Cloud Hosting Disaster Recovery Planning
TECH BUYER Jun 2023 - Tech Buyer Presentation - Doc # US50790323 Cloud Hosting Disaster Recovery Planning Abstract This IDC Tech Buyer Presentation lays out the considerations for cloud disaster recovery (DR) planning, provides process fundamentals, identifies the key stakeholders (including a RACI matrix), explains how to build DR cloud hosting, discusses strategic DR choices, explores getting started with DRaaS, and more.
ChatGPT: Protecting Your Organization from Unintended Risks of Generative AI
TECH BUYER Apr 2023 - IDC Perspective - Doc # US50583423 ChatGPT: Protecting Your Organization from Unintended Risks of Generative AI Abstract This IDC Perspective focuses on four major categories of risk that immediately impact companies, governmental entities, or NGOs and that companies can address: personally identifiable information (PII) and organizational proprietary information, brand threat, litigation, and confabulation.
Five Cost Management Tips for IT Leaders
Leadership Strategies Our cost-saving measures will help you maximize the efficiency of your organization’s IT operations. Share on Facebook Share on Twitter Pinterest LinkedIn Tumblr Email Share Share on Facebook Share on Twitter LinkedIn Email Where once IT cost management was a competitive advantage, it is now table-stakes. If IT leaders are not operationally effective at managing costs, they risk falling behind in their ability to support business strategy and drive digital transformation.
IDC State of Global Skills
TECH BUYER Oct 2022 - Tech Buyer Presentation - Doc # US49747822 IDC State of Global Skills Abstract This IDC Tech Buyer Presentation reviews the state of skills globally, looks at the impact of the skills shortage, and examines the steps that organizations are taking to mitigate the skills challenge. It also provides guidance to IT buyers and CIOs as well as technology vendors on how to address the current state of skills globally.
Cloud Cost Optimization
Overview Companies today need a full understanding of cloud costs for better management and control, communication to stakeholders and to maximize success while moving to or operating in the cloud. We have a lot of learnings to share around ways to help you navigate the complex topic of cloud cost optimization. Join Daniel Saroff, VP Consulting Services and Paul Groen, Senior Consultant IT Sourcing, when they tackle two timely topics.
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