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Dave Yates on Muck Rack

Dave Yates

York
As seen in: Plumbing & Mechanical, MSN UK, Sunday Mirror, The Daily Mirror, Daily Express, Daily Star (UK), Irish Mirror, WHAM-TV (Rochester, NY), The Spectator (World), Contractor, PM Engineer and
Retired Pres. F. W. Behler, Inc. - now consultant and columnist for columnist for PM (@PnMmag) and pme (@PMEngingeer)
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Articles

Contractors who respond to punch lists with professionalism — not defensiveness — earn lasting trust

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By Dave Yates
| Plumbing & Mechanical Verified
If you really want to build trust and customer loyalty, accept punch lists with humility rather than get defensive. We all make mistakes, and the vast majority of people understand and accept that unless you offer resistance instead of cheerful acceptance. That said, fair is fair, and there will come a time when others in a position of authority may attempt placing blame on you for their own mistakes.
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Cold snaps don’t just freeze pipes; they steal hot water

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By Dave Yates
| Plumbing & Mechanical Verified
A common plea during the recent bitter cold spell: no heat, frozen pipes, frozen underground water service line and sewer lines, too! But, there’s always at least one issue homeowners never expected - running out of hot water when they haven’t had that problem previously, and there are no teenagers living with them (yet). Teenagers tend to get in a hot shower when they turn 13 and stay there until they turn 20! This was a home with a tank style electric water heater.
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Hilton overcomes slow start to win program-first title

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By Dave Yates
| WHAM-TV (Rochester, NY) Verified
by Dave Yates for Pickin' Splinters Tue, March 3, 2026 at 12:17 PM Hilton celebrates after defeating Pittsford 4-2 to win the program's first sectional title Monday, March 2, 2026, at RIT's Gene Polisseni Center. (Photo by Dave Yates/Pickin' Splinters) Henrietta, N.Y. — It looked like Hilton’s first-ever trip to a Section V hockey final would be over almost as soon as it started.
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