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Deborah Lovich on Muck Rack

Deborah Lovich

  • Managing Director & Senior Partner, Boston Consulting Group
  • Writer, Freelance
Brookline
As seen in: Forbes, MIT Sloan Management Review, Fortune, Harvard Business Review, Infobae, InfoMoney, Flipboard, SHRM HR News, Boston Consulting Group, EIN News and
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Articles

Frontline Workers Know How to Solve Your Organization’s Biggest Problems

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By Constance Noonan Hadley, Deborah Lovich
| Harvard Business Review Verified
SKIP TO CONTENT Frontline employees often know exactly what’s preventing organizations from performing at their best, yet traditional engagement surveys rarely uncover those insights or translate them into... Frontline employees shape the customer experience, spot operational friction first, and determine whether new tools improve work or simply create more of it. Their motivation, judgment, and skill are mission critical for any change—large or small, tech-based or not.
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Líderes subestimam valor da alegria dos funcionários e como pode trazer resultados

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By Deborah Lovich, Hubert Joly, Chenault Taylor
| InfoMoney Verified
As empresas se tornaram especialistas em entender seus clientes. Elas mapeiam jornadas do cliente, estudam seus comportamentos e usam análises preditivas para antecipar suas necessidades com uma precisão impressionante. Mas, quando se trata de entender seus funcionários — as próprias pessoas que criam essas experiências para os clientes — a maioria das organizações ainda depende de intuição, dados superficiais ou pesquisas genéricas e pouco frequentes. Fechar essa lacuna é possível e poderoso.
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Líderes subestimam valor da alegria dos funcionários e como pode trazer resultados

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By Deborah Lovich, Hubert Joly, Chenault Taylor
| Flipboard
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