Dom Nicastro

Gartner's latest Magic Quadrant shows IBM and SoundHound AI making the biggest gains as M&A, governance and integration reshape conversational AI market. New Leaders Emerge: Gartner promoted SoundHound AI from visionary to leader and welcomed Salesforce into the leaders quadrant for the first time, while Google held its position at the top.

Bud and Orchids users must migrate projects before the July 18 platform shutdown. Team joins Figma. Bud staff moves to Figma effective immediately. Platforms sunset July 18. Bud and Orchids services end support on that date. Migration required. Users must relocate projects locally or to GitHub before the deadline. Figma acquired the team behind Bud, an AI-powered app-building platform formerly known as Orchids, expanding its push into AI-assisted software creation.

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Third-party AI is winning. Customers are roughly three times more likely to use third-party GenAI tools than company-provided chatbots when resolving customer service issues, according to a new Gartner survey. Chatbot investment isn't paying off.