San Francisco-based Helpshift has rolled out an integration with Salesforce Service Cloud that allows service agents to support customers directly within the app. The integration connects directly into the Salesforce Service Cloud as a well as a few other points within the Salesforce app, Tushar Makhija, vice president of Helpshift told CMSWire. The larger point is, this integration makes customer service seamless — or rather invisible — to the end customer using the app.
One of Facebook's more forward-looking artificial intelligence initiatives is ParlAI (pronounced par-lay), a recently-released open source platform developed by the Facebook AI Research team. Its raison d'etre is to create and test dialog models and then multi-task and train these models over many datasets at once.
Freddie’s Small Balance Loan Program Enters Next Phase With New Investor May 10, 2017 | By Erika Morphy
McLEAN, VA--“Knowing we have multiple sources of capital to run the business gives us confidence in knowing we can execute,” Aaron Dunn tells GlobeSt.com.