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Eva Heims

As seen in: MSN, Wiley Online Library, Yahoo Finance Canada, The Conversation, Phys.org, LSE Connect, EconoTimes
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Articles

Customer Engagement in Regulation

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By Eva Heims
| LSE Connect Verified
Economic regulation in the UK has increasingly emphasised the importance of customer engagement. However, there are variations across sectors and devolved regions. What explains these differences? Why has customer engagement become a central theme in contemporary regulation? Eva Heims (CARR/LSE) and Martin Lodge discuss the implications of this emphasis on customer engagement.
Open in Who Shared Issue with article?

The Limits of Regulatory Capture: Explaining the UK Payment Protection Insurance Mis‐Selling Scandal

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By Eva Heims, Regulation LSE London
| Wiley Online Library Verified
1 Introduction When regulators fail to protect the public from harm, excessive industry influence—or regulatory capture—is often identified as the inevitable culprit (Carpenter and Moss 2014; Hutter and Lloyd-Bostock 2017). However, the prevalence of regulatory capture has been questioned (Heims and Moxon 2024; Yackee 2022), with greater significance attributed to deep-seated forms of industry influence on politics and policy-making (Browne 2020; Slayton and Clark-Ginsberg 2018).
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Trump pulls out of WHO and Paris-how did international bodies get through deglobalization last time around?

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By Eva Heims, Martha Prevezer
| MSN Verified
Continue reading More for You Continue reading More for You
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