Helen Dewdney on Muck Rack

Helen Dewdney

Verified
(She/Her)
  • Customer Experience and Rights Specialist and Author, How to Complain, Freelance
  • Consumer Champion, Journalist and Blogger, The Complaining Cow
London
As seen in: The Complaining Cow, LinkedIn, MSN Singapore, Daily Mail, Financial Times, MSN UK, The Daily Mirror, The Guardian, The Independent (UK), The Mail on Sunday, The Telegraph and
Covers:  consumer rights, improving sales, consumer legalities, involving children and young people in improving sales, complaining effectively, customer service, topical consumer issues
Consumer Expert & Media Commentator | TV & Radio Contributor | Journalist | Author of 4 Bestselling Books | Speaker & Consultant Rep Cloud9Mgmt

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Helen Dewdney’s Biography

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Freelance consumer journalist

I am The Complaining Cow and blog at www.thecomplainingcow.co.uk

I have written articles for This is Money, The Telegraph, The Guardian, The Metro, Good Housekeeping, That's Life, The Motley Fool and Financial Times. I contribute expertise to a wide range of printed and online and broadcast media. In particular, You and Yours, Moneybox, BBC Breakfast, Rip Off Britain and The One Show.

I also undertake investigations.

Co author of Ombudsman Omnishambles - Serious u…

Helen Dewdney’s Journalist Portfolio

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Links to all commissioned pieces

Links to all commissioned pieces

This is the page on my website which links to all commissioned pieces

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Investigative Journalism - The Complaining Cow - Consumer Complaints, Consumer and Money Expert

Investigative Journalism - The Complaining Cow - Consumer Complaints, Consumer and Money Expert

Investigative Journalism pieces by Helen Dewdney

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The Complaining Cow Consumer Show

The Complaining Cow Consumer Show

Interviews ad consumer advice

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Helen Dewdney Consumer Champion Showreel

Helen Dewdney Consumer Champion Showreel

Some of Helen Dewdney's TV appearances.Need a sincere and enthusiastic consumer rights expert for comment, pr…

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Customer Service: 5 ways to get rave reviews and referrals

Customer Service: 5 ways to get rave reviews and referrals

Handy booklet to help you tweak some processes to save money, reduce risks to your reputation and turn custom…

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The Complaining Cow

The Complaining Cow

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! RRP £15.00 prices vary…

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Articles

Available financial support for energy customers

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By Helen Dewdney 
| The Complaining Cow
Guided us every step of the way “Is it a plane? is it a bird? No it’s The Complaining Cow to the rescue! My hair was turning grey and my blood was boiling when Sharps did not deliver the high standards we were lead to believe we would. They left us without a bedroom for weeks, we were living in total chaos and our house was beginning to look like it was going to appear on TV show “Hoarders Buried Alive”!!!! (For those who don’t know me I am a stickler for a tidy neat house.
Open in Who Shared View Duplicates (2) Issue with article?

Available financial support for water customers

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By Helen Dewdney 
| The Complaining Cow
What is available from water companies to reduce bills? Customers not informed about help available for water bills Today (10 June 2026) the National Audit Office (NAO) reported that 39% of eligible water customers are aware of social tariffs, meaning people on low incomes and in vulnerable circumstances could be missing out on support to help manage their bills and debt.
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Financial help for water, energy and broadband vulnerable customers

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By Helen Dewdney 
| The Complaining Cow
Customers eligible for help with utility bills not informed Spending watchdog reveals shocking utility debt figure The National Audit Office (NAO) published a report today (10 June 2026) revealing that consumer debt to water, energy and broadband companies is more than £7 billion and that millions of utility customers are missing out on support for essential bills.
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Interview

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What was your first job as a journalist?

Can't remember

Have you ever used a typewriter?

Yes

How is social media changing news?

Speedier

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Get in touch with Helen

Contact Helen, search articles and posts on X, monitor coverage, and track replies from one place.

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