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James Crawshaw on Muck Rack

James Crawshaw

Basingstoke
As seen in: LinkedIn, Omdia, Light Reading, AB Payments, Finextra, Mobile World Live, 3BL Media, Telecoms.com, Amdocs, PaymentsJournal and
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Articles

Telco Technology Market Overview & Outlook – 2Q26

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By James Crawshaw, Rémy Pascal, Roberto Kompany
| Omdia
James Crawshaw Follow Analyst Practice Leader James leads Omdia’s service provider transformation team, which covers telco IT (operations support systems, business support systems, and analytics) and telco cloud & automation (software-defined networking, network function virtualization, etc.).
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How AI will reshape the telco software industry

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By James Crawshaw
| Omdia
By All set! This article has been sent to my@email.address. All fields are required. For multiple recipients, separate email addresses with a semicolon. Please Note: Only individuals with an active subscription will be able to access the full article. All other readers will be directed to the abstract and would need to subscribe.
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Telecom billing is important, but product simplicity is paramount

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By James Crawshaw
| Light Reading Verified
Omdia's James Crawshaw takes issue with a recent column from Recon Analytics, noting that while telco billing does need improvement, it's a step too far to assert that bad billing is a major driver of churn or that good billing will improve NPS. James Crawshaw,Principal Analyst, Service Provider Operations and IT, Omdia As a billing nerd, I was excited to see this recent article on Light Reading: 'Billing systems are breaking customer loyalty and costing carriers billions'.
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