Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile
Articles by Jamie Lowary
10 Fun Facts About Open Enrollment
Open enrollment is coming. Again. For already busy HR professionals, it can be an especially hectic time—which is why we think you’ll enjoy this quick break. Take a few minutes to learn some interesting, entertaining, and little-known facts about open enrollment and its place in the greater employee benefits universe. Fun Fact #1 When is open enrollment for health insurance—is it the same for all employers?
Happy Insurance Awareness Day (Let’s Talk Open Enrollment)!
Benefits Happy National Insurance Awareness Day (June 28) to all who celebrate! While the origins of this particular, er, holiday are unclear, it’s one we can certainly get behind. Frankly, for many busy HR departments, open enrollment periods tend to sneak up on them every autumn. Now is the time to plan a smooth, successful open enrollment period—before things get hectic. And, let’s face it, having a competitive employee benefits package matters more than ever.
6 Tricks To Make Open Enrollment A Treat With Namely
Benefits It’s that time of year again. As HR teams continue to navigate the lingering effects of the Great Resignation, they're also tasked with planning for open enrollment—and benefits matter when it comes to employee retention. In fact, improving benefits ranks second (after increasing pay) as a way to keep employees. The good news is open enrollment doesn’t have to be dreadful. The right HR software and support team can be a game changer as you close out the year.
Top Benefits of Payroll and HR Integrations
Payroll When you use disconnected payroll and HR systems, the tasks on your already endless to-do list become even more time consuming. Whether it’s having to enter data twice, log in to more than one portal, or help employees navigate from one solution to another, utilizing separate systems adds unnecessary time to your day. That’s why having an integrated HR payroll system makes both you and your employees’ lives easier.
Introducing the Namely + Slack Integration
HR Creating a standout culture and employee experience is top of mind for HR professionals worldwide. With so many workforces operating remotely, organizations are challenged with ways to bring teams together—which is why it’s more important than ever to empower leadership and employees with channels of communication to keep others informed and engaged.
PTO Benefits, Vacation, Sick Leave: What’s the Difference?
HR PTO benefits are crucial to employees’ mental health and productivity. However, balancing business needs with employees being out of office can be a challenge for some companies—especially on top of staying compliant with federal, state, and local laws. When designing a time off plan, companies must decide whether to implement separate sick leave and vacation policies, or combine them into a PTO policy.
How To Choose a Virtual Receptionist Service
If you were to be on the lookout for a new in-office receptionist, you’d almost certainly take a decent amount of time to find the right person. You’d review resumes, interview multiple candidates, and make sure that your future employee had all the skills and traits necessary to do the job well while fitting in with your company culture. You want to do the same thing when choosing a virtual receptionist service.
How To Protect Your Law Practice Against Robocalls
An enormous volume of incoming calls is just part of the deal when you’re running a busy practice. Client and potential client calls can take up a big chunk of time, but they’re productive and an important part of being in business. Robocalls, on the other hand, do nothing but waste your time and could potentially even put you at risk. Many, after all, are fraudulent and scam-based, trying to collect credit card or personal information that they can then use or sell to the highest bidder.
Top 5 Qualities of a Great Customer Success Manager
The Customer Success Manager role is a challenging one. These individuals will be facing both internal teams and external customers, trying to strike a happy balance between both while making the customer experience everything that it can be. Instead of putting out individual fires on a one-time basis, this role requires someone to find big problems that customers are having, communicate with the marketing and product teams, and find solutions.
5 phone tips to make your practice shine
5 phone tips to make your practice shine Jamie Lowary November 27, 2018 You own a small chiropractic practice. You’re confident that you provide exceptional chiropractic care once your patients are in the door, but what about when they’re outside of the building? When someone calls your practice, what type of experience do they have?
4 Easy Ways to Impress Customers using Communication
Communication is everything in all types of relationships, especially when it comes to your customers. If you ever thought customer communication is overrated, think again – 70 percent of customers are willing to spend more with companies that provide excellent customer service. The way you interact with your customers has a direct impact on your bottom line. If they feel that they’re understood and treated with respect, they’re likely to keep doing business with you.
4 Questions to Evaluate Your Customer Experience
Do you have a handle on your customer experience? Here are four questions that will help you evaluate your CX quality. We hear the terms "customer experience" and "CX" everywhere, but what do they really mean?
6 Signs You Need a New Business Phone System
Is your business phone system helping you succeed or holding you back? A powerful communications system is the bridge between you and successful client interactions. Even the most innovative business can’t succeed if their phone system isn’t up to date. An outdated system potentially costs you leads, frustrates your team members, and eats away at your finances. Luckily, there are now plenty of feature-rich and affordable phone systems to choose from.
4 Customer Service Myths That Are Holding Your Business Back
A few years back, I had a package from Nordstrom stolen off my front door and called to ask what could be done. Within seconds, they had checked to make sure that it was delivered and then sent me a replacement package with express shipping, no charge. That’s what you call excellent customer service, and it was absolutely a decision that affected whether or not I’d be purchasing there again.
How to Balance Efficiency and Human Connection
Business technology today is full of wonderful timesaving tools that allow you to do a lot with little effort. However, these efficiencies shouldn't overpower the important interaction time with customers. Here's how to balance efficiency and the human connection in business today. Technology is wonderful. Technology in business is even more wonderful.
Show More
loading
Actions
Is this you?
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.Get in touch with Jamie
Contact Jamie, search articles and posts on X, monitor coverage, and track replies from one place.
Learn more about Muck Rack