Jasmine Kiniklis

Accountability collapses the moment leaders believe it applies to everyone but themselves. On today’s episode of Lessons in Leadership, leadership expert and LearnToLead Founder Dave Anderson explains why leaders must hold themselves to a higher standard if they expect to inspire and guide their teams effectively. Businesses with high-performing cultures consistently hold leadership to a higher standard than employees. More is expected of those at the top, and there is far less room for slip-ups.

The most successful businesses with high-performance cultures reward and promote employees based on results, not urgency. On today’s episode of Lessons in Leadership, leadership expert and LearnToLead Founder Dave Anderson explains why creating an earn-and-deserve culture strengthens organizational discipline and long-term performance. Businesses that consistently develop and retain top-tier talent assign opportunities based on job performance.

Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today’s episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times and Wall Street Journal best-selling author, highlights how product quality, trust and convenience will drive customer loyalty in 2026. According to Hyken’s 2026 State of Customer Service and Customer Experience report, the key to driving customer loyalty is product quality.