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John O'Hanrahan

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FourNet Cloud Contact Centre Powers UK's First Housing Association to Achieve Six Customer Service Excellence Compliance Plus Ratings

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By Adam Green Verified, John O'Hanrahan
| Compare the Cloud Verified
Lincolnshire Housing Partnership has become the first housing association in the United Kingdom to achieve six Compliance Plus ratings under the National Customer Service Excellence standard. The milestone follows the deployment of FourNet's cloud contact centre platform, which unified the organisation's voice, email, webchat, and social media interactions into a single system with real-time reporting and customer feedback analytics.
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