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Articles by Lee Miles
We’ve forgotten the heat now, but it’ll be back. Will you be ready?
Recent research found that 99% of project managers reported heatwaves affecting delivery, productivity and wellbeing. Image: Korn Vitthayanukarun | Dreamstime.com Extreme weather has become a regular risk on UK construction sites, and it needs the same level of planning as health and safety, logistics or rising material costs. We know from reports that this year’s heatwaves delayed concrete pours and asphalt curing on some major projects.
The Connection Between Machine Learning and Nature: Detecting Flowers with AI
In the world of AI and machine learning, technology is not just limited to solving business problems but is also being used to explore the beauty of nature. One fascinating project involves using machine learning models to detect different types of flowers.
Schooling Schools for Shocks
Wednesday, September 27, 2023 What does crisis management mean for business schools today? And why has it become so increasingly essential? Natural disasters and other crises are occurring more frequently, and often simultaneously, causing significant disruptions for business schools and their communities. If a business school has not prioritized effective crisis management, it can put its resilience and its reputation at risk.
GUEST COMMENT Recovering the Lost Christmas of 2020
Lee Miles, Chief Customer Success Officer, Sitecore The past two years have been challenging for UK retail. The sector has had to grapple with the implementation of Brexit trade rules and a global pandemic, which has led to increased shipping charges, changes in consumer behaviour, and, sadly, many closed stores.
Amazon ditches Visa in UK as BRC says card processing fees cost retail £100k a day
Visa: no longer available on Amazon in UK from 2022 Amazon has announced that, from 19 January 2022, it will no longer accept Visa as a payment type in the UK, with customers having to register a Mastercard, Amex or Eurocard credit card. It will continue to accept Visa Debit cards. The move has been prompted by what Amazon claims are “high fees Visa charges for processing credit card transactions.” The move appears to only be targeted at the UK.
How game-changing marketing measurement helped propel PrettyLittleThing to a 38% annual revenue increase
The old saying “you can’t improve what you can’t measure” was surely coined with ecommerce marketing in mind. Marketers who can accurately measure the effectiveness of their campaigns enjoy a distinct advantage because they can identify where to direct their resources for maximum impact. But sadly, marketing measurement is not that easy.
RXUK TOP500: The customer in focus
The RetailX Top500 report uses category-specific analysis to rank the best performing retailers in the UK. The seven performance dimensions include: Footprint, Strategy & Innovation, The Customer, Operations & Logistics, Merchandising, Brand Engagement and Mobile & Cross-Channel. Digital Editor, Scarlette Isaac, takes a look at the Customer Dimension to see how the UK Top500 have reacted to demands created by the global pandemic. Can customers easily contact retailers?
PEAK 2021: Black Friday predictions
We zoom in on some of the predictions on shifting consumer behaviours ahead of Black Friday weekend. From the rise in online spending, through to new expectations for the high street experience, these studies offer insight into the first post-pandemic Black Friday period. Black Friday campaigns: IMRG Etail trade association IMRG tracks around 300 businesses to find out what Black Friday discounts they are offering – and when.
Radial: The new world of fulfilment
This white paper created in collaboration with Radial examines the supply chain disruption of 2020/21, the new landscape of fulfillment and how retailers can reposition their strategy to overcome unexpected challenges. Complete with quick-read survey results, readers will come away with in-depth insight into everything from delivery promise challenges, supply chain costs and competitors, to rising supply chain costs, customer opinions and demand predictions.
AO continues to plan for long-term shift online, but lowers short-term sales expectations in softer than expected peak trading season
AO says its delivery fleet is now at full strength after recruiting about 500 drivers. Image courtesy of AO World Continuing supply chain challenges mean that the peak trading period is proving “significantly softer” than it expected only two months ago, AO World says today. The electricals retailer says that in the short term it faces uncertainty in areas from poor stock availability and shipping costs to inflation.
Lush steps back from social media
A Lush shop in Rome, Italy – one of the 48 markets where Lush is to walk away from some social platforms. Image: Canbedone/Shutterstock.com Lush says it will be stepping back from its social media presence from Friday, turning off its Instagram, Facebook, TikTok and Snapchat feeds. This, it says, will continue "until the platforms take action to provide a safer environment for users". The policy will be in place across all 48 countries where Lush operates.
Targeting disaster management: New research evidence from Sierra Leone
Sierra Leone is prone to climate-related disasters like fires, water shortages, floods and mudslides. It has also seen serious disease outbreaks like Ebola and COVID-19. On the World Risk Index 2021, Sierra Leone rates 47th among 181 nations, recording high scores for vulnerability, susceptibility and lack of coping capacities. The situation seems to be worsening. For example, Freetown, the country’s capital, has experienced over 25 major urban fires since February 2021.
Storm Christoph: UK flood response improving, but lockdown confused the messaging
Overlapping disasters struck parts of England and Wales in January as Storm Christoph battered communities which were already suffering from the effects of a prolonged period under lockdown. It was the first time in recent memory that the UK authorities were required to address two such huge events at the same time. The storm wreaked havoc, threatening thousands of homes and leading to evacuations in some areas.
Sierra Leone faces coronavirus as rainy season hits - local disaster planning will be key Original
The government of Sierra Leone called a state of emergency on March 25, seven days before the first case of COVID-19 was even confirmed. The virus has spread steadily since then, with 1,272 cases confirmed and 51 deaths as of June 19. At the same time, the country has begun the rapid countdown to the full onset of the annual rainy season, which raises challenges of its own, especially for the flood-prone local communities in the capital, Freetown.
A Look into the Michigan Sheep Industry
A Look into the Michigan Sheep Industry By AMY TRINIDAD Sheep Industry News Editor (Sept. 1, 2013) Members of the American Sheep Industry Association’s (ASI) Executive Board got a sneak peek into the upper Midwest’s sheep industry in July through a tour organized by the Michigan Sheep Breeders Association (MSBA). The state’s producers and businesses play a critical role within the industry and one that has the potential for growth in the eastern United States.
Putting the BIG in data
Over the last decade or so, the promise of big data has reignited new opportunities for innovation that have led to a favourable position for IT and the chief information officer (CIO).
Big Data's huge role
Focusing just on the ‘Big’ could diminish competitive advantage and only yield minimal benefits for Middle East organisations, Lee Miles writes. Over the last decade or so, the promise of Big Data has reignited new opportunities for innovation that have led to a favourable position for IT and the CIO. Some say Big Data has re-labelled the ‘I’ in CIO to ‘Innovation’.
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