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Lisa Schmeiser on Muck Rack

Lisa Schmeiser

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Alameda, San Francisco
As seen in: No Jitter, WorkSpace Connect, Medium, Yahoo Finance, SFGate, Substack, Observer, The Motley Fool (U.S.), ITpro, Macworld, Tom's Guide, Informa and
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Articles

3 takeaways from CCaaS vendor earnings

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By Lisa Schmeiser Verified
| No Jitter Verified
Growth in subscriptions, customer appreciation for multichannel solutions and fear of missing out on AI all powered profits. Although nobody is quite certain how to measure AI's ROI or what pricing model will be most effective across UCaaS and CCaaS platforms, recent earnings reports from leading vendors have demonstrated one certainty: AI is definitely boosting profits. No Jitter took a look at several companies' earnings results to see what other trends emerged. Here's what to watch.
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AI attitudes shifting to reflect more nuanced outlook

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By Lisa Schmeiser Verified
| No Jitter Verified
Metrigy's Q2 AI Sentiment index shows fewer extreme attitudes toward AI's impact on employment and the economy — though some misgivings about how companies use AI remain. No Jitter Brief: AI sentiment shifted up slightly this year, according to Metrigy's Q2 AI sentiment and Index. The inaugural baseline was set at 100, as reported for Q1 2026.
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How ZoomMate succeeds Zoom's Custom AI Companion

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By Matt Vartabedian, Lisa Schmeiser Verified
| No Jitter Verified
The collaborative platform's AI-infused productivity suite signals both a new model for AI-enabled workflows and a new pricing structure. No Jitter Brief: The early June debut of ZoomMate and its AI Productivity Suite raised questions about Zoom's AI product line, the primary one being: Where does ZoomMate fit alongside Zoom’s existing AI Companion and Custom AI Companion? Zoom clarified to No Jitter that it sunset Custom AI Companion on June 1.
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