Miya Knights on Muck Rack

Miya Knights

England, United Kingdom
As seen in: Retail Technology Magazine, GigaOM, IT Pro, Chain Store Age, The Grocer, Data Center Dynamics, Supermarket News, Total Retail, Fast Casual, Hot Topics, Future Commerce
Co-author ‘Amazon’ bit.ly/2A2JxE5 'Omnichannel Retail' bit.ly/2FMNAXd | @RetailTechUK Publisher | @RetailInflenc1 | Customer Strategy Network
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Articles

Agentic AI raises the stakes on retail ID foundations

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By Miya Knights
| Retail Technology Magazine Verified
AI agents are entering retail systems faster than most retailers can govern them, and the remedy starts with identity foundations the sector never got right for humans: Miya Knights, Retail Technology Publisher, reports Retailers are adding AI agents across their operations at speed, from checkout and replenishment to store-colleague copilots and customer-service assistants. Each agent is a new identity that operates on business systems, often with access that no one explicitly granted.
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Supply chains, not price, are grocery's new battleground

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By Miya Knights, Neil Holden, Nabil Malouli
| Retail Technology Magazine Verified
China's AI-native grocery supply networks are becoming an exportable competitive weapon, Miya Knights, Retail Technology Publisher, discovers In 2025, an armed conflict on Cambodia's border abruptly severed the supply lines of the country's largest supermarket chain, and shelves were stripped bare almost overnight.
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US bill confirms staffing at self-checkouts

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By Miya Knights, Toby Pickard
| Retail Technology Magazine Verified
Rhode Island Gov. Dan McKee has signed into law a bill that mandates a staffing ratio for self-checkout areas The legislation requires stores to assign at least one worker to staff every three self-checkout stations to combat theft and help older consumers struggling with the process. Other US states are believed to be considering restrictions on self-checkout too.
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