Michelle Grant
Chicago
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Tracks trends in the retail & consumer goods industries. Global Head of Consumer Industries Go-To-Market at @SAP. All opinions are my own.
Articles by Michelle Grant
Key Takeaways Back-to-school is a data exercise, not a creative exercise. Two thirds of shoppers had already started buying by early July last year. Segment by school calendar, purchase history, and lifecycle stage to reach them with relevant messages before the window closes. Use the season to reactivate lapsed customers.
Back to School Campaigns: Four Ideas Built on Data, Not Discounts
Key Takeaways Back-to-school is a data exercise, not a creative exercise. Two thirds of shoppers had already started buying by early July last year. Segment by school calendar, purchase history, and lifecycle stage to reach them with relevant messages before the window closes. Use the season to reactivate lapsed customers.
AN ENTREPRENEUR’S WAY TO MAINTAIN WELLNESS
For those of us constantly on the go, it can be tough to focus on personal health and wellness. The founder and CEO of GORGIE is here to spill her can’t-miss tips and tricks for living your best life as a business owner. As an entrepreneur, finding balance between work and wellness can be challenging, but over the years I’ve developed a routine that helps me stay grounded and energized.
Three Dorsey Attorneys Named to Minnesota Lawyer’s The Power List
Three of Dorsey & Whitney’s attorneys are recognized in Minnesota Lawyer’s The Power List Business Litigation edition. This prestigious recognition honors top attorneys in Minnesota who have demonstrated exceptional skill and leadership in business litigation. The Dorsey attorneys honored in this year’s Power List are James Langdon, Michelle Grant, and Steve Wells.
Despite challenges, retailers find ways to build loyalty and grow wallet share
As current retail trends increasingly show the blurring of digital and physical shopping, retailers are connecting with shoppers in more ways than ever before. The good news is this gives retailers more chances to prove they recognize, understand, and value shoppers. The bad news? Retailers have a short window to impress shoppers before they walk away.
How a new land commons movement can support agroecology
Posted April 19th, 2024 Michelle Grant is a member of Stroud Commons core group and Stroud Land Commons group. She authored a report on land commons and agroecology as part of an MSc in Sustainable Food and Natural Resources at the Centre for Alternative Technology in Wales – the graduate school for the environment. You can contact Michelle via the Stroud Commons website.
Make Good Choices: 5 Ways to Evolve Your Retail AI Strategy
Generative artificial intelligence (AI) has been the fastest-growing consumer application of all time, and retailers are quickly seeing its business value. Some of you are looking for bottom-line improvement, some of you want top-line growth. But everyone agrees your retail AI strategy needs to impact both the customer and employee experience if you want these initiatives to be successful. Where is your organization in this AI-powered world? Are you running, walking, or crawling?
Our 2026 Retail Predictions: Unlocking New Customer Experiences
Retailers faced a handful of challenges in 2025: Businesses had to adjust to break-neck advances in generative AI, changing shopping behaviors, and shifting market dynamics. Proactive AI agents began to replace traditional chatbots, shoppers widely adopted new AI-powered search engines to discover and purchase products, and tariffs created mounting obstacles and uncertainty. In 2026, retailers will learn from these trials and lean into strategies that make them more nimble and resilient than ever.
Sol Himalayan Salt Cave & Spa Offers Day Spa Services in Original
Columbia, Georgia, Dec. 19, 2022 (GLOBE NEWSWIRE) -- Sol Himalayan Salt Cave & Spa is offering health spa services that are beneficial for relaxation and lowering a person’s stress levels. These spa services include massages and facial treatments, which are ways of pampering the body and lowering stress levels. These spa services are in addition to the salt therapy that they can provide. The massage therapy they offer is designed to contribute to a person’s overall holistic health.
Sol Himalayan Salt Cave & Spa in Evans, GA, Is Espousing Original
Columbia, Sept. 29, 2022 (GLOBE NEWSWIRE) -- Columbia, Georgia - Sol Himalayan Salt Cave & Spa in Evans, Georgia, is getting rave reviews online for its wide range of relaxing and rejuvenating massage services. The spa has a near-perfect rating of 4.9 out of 5.0 on its Google Business Profile from almost 380 reviews.
Economy Got You Down? These Strategies Can Help Your Business Stay Resilient
Businesses are facing strong economic headwinds this year. To help weather the twin storms of inflation and an unpredictable supply chain, leaders are adopting new tactics to stay resilient. These days, their strategies are focused on data and automation. We surveyed 4,000 commerce leaders and analyzed data from 1 billion buyers to find out how businesses are succeeding in a shifting market where teams are asked to do more with less.
Millennials vs. Gen Z: How Are They Different?
What a difference a few years makes. When we first started delving into the buying habits of Gen Z and Millennials, we found Gen Z to be pragmatic, focused on saving money, and wanting brands to constantly innovate. Millennials, on the other hand, were idealistic, willing to pay more for experiences, and committed to their favorite brands. But shutting down the world for two years has given us, and them, a new perspective.
Holistic Service Available At Georgia Massage Therapy Original
Columbia, Sept. 14, 2022 (GLOBE NEWSWIRE) -- Columbia, Georgia - Sol Himalayan Salt Cave & Spa, based in Evans, GA, is pleased to offer a range of therapeutic massage services to their clients.
To Make the Most of Your Holiday Marketing Budget, Start With Loyal Shoppers
The holiday shopping season may be a few months away, but marketers are already planning for it. And this year, it’s all about reaching out early to loyal customers with personalized offers that keep you top of mind. As the economy continues to be unpredictable, we see consumers searching for the best deals, holding off on big purchases, diverting money to savings, and trading down for cheaper goods. In fact, 71% of consumers admit they’ve switched brands in search of better deals.
Sol Himalayan Salt Cave & Spa Offers Message Therapy Original
Columbia, Aug. 02, 2022 (GLOBE NEWSWIRE) -- Columbia, Georgia - Sol Himalayan Salt Cave & Spa, based in Evans, GA, is encouraging customers to experience their massage therapy services during their next visit. While the day spa may be best known for the relaxing, peaceful salt therapy environments they offer, Sol says any visit can be vastly improved with the help of their experienced massage therapist team.
Sol Himalayan Salt Cave & Spa Offers Massages, Facials
Columbia, April 13, 2022 (GLOBE NEWSWIRE) -- Columbia, Georgia - Sol Himalayan Salt Cave & Spa in Evans, Georgia, has recently announced that they have a number of spa services available for their customers to enjoy at their day spa and salt cave location. Sol Himalayan Salt Cave & Spa is the region’s first choice for holistic health spas, offering a variety of natural solutions that could help improve their clients’ health.
What’s Hindering Next-Level Retail Technology? It May Be a Culture Thing
Retailers need to perfect every part of the customer experience. Sometimes that takes months. Other times, years. But if the last year and a half has taught us anything, it’s that retailers need to be ready to adapt to everything, whether that’s adding new fulfillment capabilities in the face of capacity constraints, adopting new retail technology to create an immersive brand experience, or even reimagining in-person shopping to become more digital.
Retail Innovation at Domino’s Starts With Technology, Not Toppings
Dec 08, 2020 4 min read In 1989, nearly thirty years after its founding, Domino’s Pizza introduced the first new product in its history, the pan pizza. In the years since, it steadily rolled out new food products that pushed it to the top of the global pizza food chain. But the real story of innovation at Domino’s has less to do with food and more to do with its relentless pursuit of technology to revolutionize ordering and delivery.
Who Runs Retail? The Machines
Michelle Grant, Head of Retailing, Euromonitor International The arrival of Big Data and the ability to process it have led to improvements in machine learning, creating new use cases for this technology. As a result, machine learning, algorithms that execute tasks without preprogrammed rules, has become a crucial part of a retailer’s operations. Some of the most important use cases include better personalization, lowering operational costs and enabling the future of commerce.
How Fast-Growing Chinese Retailer MINISO Is Building A Global Empire
The exterior of a MINISO store MINISO Inspired by the 100 Yen shops in Japan and similar retail concepts in Europe and the U.S., Chinese entrepreneur Ye Guofu and Japanese designer Miyake Junya founded the low-cost variety store chain MINISO in 2013. Over the last five years, MINISO has been the fastest-growing retailer in China, according to Euromonitor International. Now, the company has a global empire of 3,500 stores in 79 countries with total sales of $2.6 billion USD in 2018.
Retailers Need To Embrace Sustainability In Western Europe
Small Toddler Standing By Shelf With Glass Jars In Zero Waste Shop Getty Western European consumers and governments are pressuring businesses to operate in a sustainable manner. Student-led protests and debates over investing 25% of the European Union’s budget to fight climate change are shining a brighter light on ethical business practices. Players in the retailing industry have been making efforts to be more sustainable over the past 20 years.
Remodista's Women2Watch in Retail Disruption
Michelle Grant is pleased to attend Remodista’s Women2Watch in Retail Disruption program on 19 September 2017. As a nominee on the Women2Watch list, she will join the 80 honorees from companies such as New York & Company, Walt Disney Company, Christian Louboutin, KEDs, Reachify, Hudson’s Bay Company, Victoria’s Secret, and Ralph Lauren. She will have the opportunity to explore the innovation lab, highlighting innovative software and technology to help retailers expand into the global market.
Four Key Companies Share Insights at Shop.org 2017
I had the pleasure of attending Shop.org 2017 in Los Angeles where executives from Disney, TechStyle Fashion Group and Walmart, among others, shared their experiences. Although Amazon did not present at the conference, industry analysts shared their views on how Amazon operates with attendees. Disney embraces artificial intelligence Senior Vice President and Chief Technology Officer of Disney Consumer Products and Interactive Media Michael White talked about Disney’s technology initiatives.
New In Retail: A Look at the Simple App from Hungary
This video is part of Euromonitor International’s New in Retail series that showcases some of the most interesting retailing concepts from 2016. Recognizing the shift to mobile, OTP Bank, which is the largest bank in Hungary, launched an award winning app that doesn’t have any banking functions. Instead, the app allows users to pay for taxis, parking, tolls, movie tickets and food delivery, among other uses. Competition in retail can come from anywhere. Watch on YouTube
Michelle Grant, Head of Retailing, wins Remodista's Women2Watch Award
Michelle Grant, Head of Retailing at Euromonitor International, was presented the Women2Watch Innovation Award 2017 from Remodista, recognizing her thought leadership within the retail industry. The second annual Women2Watch program consists of 80 influential executives who are solving retail technology problems. To better understand her leadership and influence within the retailing industry, Michelle provides insight into her role at Euromonitor and what it took to get to where she is today.
The Brazilian Retailer Conquering Omnichannel
The exterior of a Magalu store Magazine Luiza Despite facing headwinds from the Brazilian economic crisis that began in 2015, Magazine Luiza (Magalu), an electronics and appliances retailer, is focused on executing a digital transformation with an emphasis on omnichannel initiatives. This focus helped their e-commerce and in-store sales grow 241% and 51%, respectively, from 2015 to 2018, according to Magalu.
Who Runs Retail? The Machines
By Michelle Grant, Head of Retailing, Euromonitor International Michelle Grant, Head of Retailing, Euromonitor International The arrival of Big Data and the ability to process it have led to improvements in machine learning, creating new use cases for this technology. As a result, machine learning, algorithms that execute tasks without preprogrammed rules, has become a crucial part of a retailer’s operations.
Four Megatrends Reshaping The Global Retailing Industry
Mother and son shopping Getty Staying competitive in today’s world has never been more imperative yet difficult. Economic, demographic and technological drivers are rapidly increasing the rate of change, forcing companies to innovative quickly. Businesses need to understand megatrends—long-term shifts in consumer behavior or attitudes with global impact across multiple industries and countries—in order to be proactive, rather than reactive, and remain relevant.
Where Retailers Are Placing Their Omnichannel Bets In 2019
Man using mobile payments online shopping network connection on screen, Mall department store background. All on screen and credit card are design up. Getty Consumers demand a consistent and seamless shopping experience from retailers. To meet these demands, retailers are embracing omnichannel strategies—cross-channel capabilities, robust mobile app features, multiple fulfilment options and new customer service channels.
Cash And Carry Retailers Pressure Hypermarkets In Brazil And Argentina
Many of the major economies in Latin America experienced significant uncertainty over the last five years, with recessions in Brazil and Argentina. Cash and carry retailers are capitalizing on the opportunity to serve price-conscious consumers, not just businesses, at wholesale prices. These retailers are pronounced in Brazil, but Argentina is seeing this channel become more consumer facing too.
Discount Retailers Benefit From Japan's Tourism Boom
Japan is experiencing a boom in foreign visitors. When the tragic tsunami struck Japan seven years ago, only 6.2 million foreigners visited the country. Last year, the country received 28.7 million tourists, an increase of 361% from 2011, according to Euromonitor International. The influx of tourism also led to record spending: $39 billion in 2017. And $13 billion of that amount was for shopping. Shopping is the biggest category for inbound tourism spending—higher than food and lodging.
E-commerce Set For Global Domination -- But At Different Speeds
E-commerce is expected to become the largest retail channel in the world by 2021, according to Euromonitor International, outpacing sales through retail outlets like supermarkets, independent grocers, apparel and footwear retailers, among others. E-commerce will account for 14% of total retail sales in that year. However, future adoption is not evenly distributed across the globe.
Join Euromonitor at the LATAM Retail Show
Megatrends The most influential Megatrends set to shape the world through 2030, identified by Euromonitor International, help businesses better anticipate market developments and lead change for their industries. Learn More Business Dynamics Cities Economy, Finance and Trade Natural Resources Euromonitor addresses your unique questions and challenges across all B2B and B2C industries and geographies through custom, tailor-made research projects, designed to your specific goals.
Join Euromonitor at the LATAM Retail Show
Brands and retailers no longer control the information available about their products. Consumers walk into the store (online or physical) armed with information about what they want, what they expect to pay, and what other customers have to say about a product. Consumers now weld the power in the retail world. This presentation will examine how retailers and brands need to operate to meet the needs of the empowered consumer.
Living in a marketplace world
Editor's note: The following is a guest post from Michelle Grant, head of retailing research at Euromonitor International. In 2017, 40% of all digital commerce sales went through a marketplace model compared to 23% in 2013, according to Euromonitor, and Amazon Marketplace accounted for 87% of that growth. And while the title of this piece says that retailers are living in a marketplace world, the truth is that in the U.S., its Amazon Marketplace’s world.
Michelle Grant, Head of Retailing, wins Remodista's Women2Watch Award
Michelle Grant, Head of Retailing at Euromonitor International, was presented the Women2Watch Innovation Award 2017 from Remodista, recognizing her thought leadership within the retail industry. The second annual Women2Watch program consists of 80 influential executives who are solving retail technology problems. To better understand her leadership and influence within the retailing industry, Michelle provides insight into her role at Euromonitor and what it took to get to where she is today.
Google and Walmart to take on Amazon
The partnership announced today between Google and Walmart is the strongest step yet to prevent Amazon from becoming the dominant voice platform in people’s homes. It’s a win-win for both companies: Google supplies the infrastructure while Walmart supplies the products. Google still in the retail game Google has attempted to fend of Amazon’s growing share of product searches by integrating more into the path to purchase, including last mile delivery with Google Express, but without much impact.
RetailAsia's Top 500 Retailer Rankings in Asia
Euromonitor International is pleased to once again partner with Retail Asia as the official information provider for the 14th edition of the Retail Asia-Pacific Top 500 rankings. To find out which companies/brands are at the top of this list, download your copy of the top 40 retailers in the region here. In 2015, the leading 500 retailers in Asia-Pacific had sales of US$ 964 billion, a decline of 5% due to the strong dollar.
Marketplaces are eating digital commerce
Michelle Grant Michelle Grant Director, Strategy and Insights, Retail and Consumer Goods at Salesforce Published Mar 19, 2017 In this series, retail experts at Shoptalk discuss the most pressing issues facing their industries today. Write your own #Shoptalk17 article here. Marketplaces, digital platforms that are open to 3rd party merchants, have steadily increased their share of global digital commerce. In 2007, only 10% of digital sales went to the 3rd party merchants listed on a marketplace.
Want To See the Universe? Don’t Miss The Live Talks at Hayden Planetarium
Want To See the Universe? Don’t Miss The Live Talks at Hayden Planetarium There is no better way to see the universe than at the American Museum of Natural History’s Hayden Planetarium. Their Frontiers Lectures, highlighting “the latest advances in our knowledge of the universe by presenting the work of scientists working at the cutting edge of astrophysics,” are some of my favorite events to attend.
Short List / My New Favorite Place to End Each Day: Breathe Salt Rooms
Show Your City Some Love with This Collection From Noémie Rio, New York, Paris, Tokyo… Show how you “Love Your City” with this ring from Noémie HelloNoemie.com I’m a New Yorker through-and-through, and this “Love Your City” ring from Noémie–a craftsman-first, direct-to-consumer fine jewelry company–is a beautiful piece that lets me express my love for my city in a subtle way.
My New Favorite Place to End Each Day: Breathe Salt Rooms
My New Favorite Place to End Each Day: Breathe Salt Rooms Breathe Salt Rooms in Manhattan, offering natural dry salt therapy, are a zen zone for me. During the winter weather I notice a huge difference in my breathing, and [upon discovering] Breathe it easily became my favorite place to relax, meditate, and end the day. Breathe Salt Rooms are a total “zen zone” for me. BreatheSaltRooms.com This post is from Observer Short List—an email of three favorite things from people you want to know.
Meet Granby Library’s Michelle Grant
Michelle Grant, Branch Manager of the Granby Library, credits her work ethic, determination, and many time management skills to working as a child and teen at her dad’s Winding River Resort in Grand Lake. She spent every summer working there, six days a week, from the age of 11. Of course she had her own horse, Crusade, and learned to love the outdoors—especially the Rocky Mountains.
Top 25 Most Popular Destinations for Chinese Tourists
The first article in an ongoing series of stories we'll be presenting from the Euromonitor team is on a topic that every destination, airline, hotel, and retail outlet is concerned: The growing outbound China travel market. Thanks to its rising affluence, China is becoming an increasingly important source market for international tourists.
HR Shared Services with Cloud-based Employee Self-service
Add bookmark One of the foundations of HR Shared Services is that "the best call to HR is the one that is never made." A key Best Practice ensuring that only the inquiries that require HR intervention move into the Shared Services model is deploying a robust HR knowledgebase, accessible through a searchable, personalized portal.
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