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Noha Abdullah Alajhar on Muck Rack

Noha Abdullah Alajhar

As seen in: Scientific Research Publishing (SCIRP), IAEME Publications
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Articles

HOW PSYCHOLOGICAL EMPOWERMENT AFFECTS WORK-RELATED OUTCOMES: THE CASE OF CUSTOMER SERVICE REPRESENTATIVES

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By Noha Abdullah Alajhar, Abdulrahman Basahal
| IAEME Publications
Articles Archive Subject Area Indexing Aims & Scope Editorial Board For Authors Publication Fees Article Id - IJM_14_04_006, Pages : 102-120, Date of Publication : 2023/06/05 Abstract Psychological empowerment of customer service representatives (CSRs) is seen to play a considerable impact on enhancing service quality and customer satisfaction in the service-based industry.
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Implementing Quality Management Tools to Improve Customer’s Journey at Café

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By Noha Abdullah Alajhar, Emtinan Almiqbel, Lujain Alamoudi, Reem Mashat
| Scientific Research Publishing (SCIRP)
1. Introduction With the vast growth in the services industry sector in the last few years, consumers have become more sophisticated and now integrate their decision-making toward a quality-focused society. Therefore, the competition among SMEs is stimulating and intense. Such changes in social factors and an increase in the GDP enhance the food services and hospitality industry’s attractiveness to several different companies to become potential competitors (Gunden et al., 2020).
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