Paul Ferrill on Muck Rack

Paul Ferrill

As seen in: PC Mag Middle East, PC Magazine Australia, PCMag, PCMag India, PCMag UK, TechTarget, InfoWorld, ComputerWeekly.de, Data Center Knowledge, ServerWatch and
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Articles

ManageEngine ServiceDesk Plus

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By John Brandon Verified, Paul Ferrill, Oliver Haslam Verified
| PC Mag Middle East Verified
If you need to track issues from internal employees, as well as manage asset and change requests, ManageEngine's ServiceDesk Plus is a worthy IT Service Management (ITSM) solution. The Zoho-developed software ensures agents comply with ticket-resolution policies, keeps costs fairly low, and offers generous access to Zia AI features. However, some functions can feel overly complex, and the interface could use some streamlining.
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HappyFox Help Desk

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By Paul Ferrill, Dianna L. Gunn
| PC Mag Middle East Verified
HappyFox Help Desk offers a comprehensive suite of customer-facing support tools, serving primarily as a knowledge base builder and ticket management hub. Its automation options and organizational systems accommodate multiple internal departments, making it suitable for even complex businesses. The platform also supports a fair number of integrations, so you can collect tickets from select social media platforms.
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Zoho Desk

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By John Brandon Verified, Paul Ferrill
| PC Mag Middle East Verified
Zoho Desk is a robust help desk solution designed for small businesses that can easily scale as your company grows. It streamlines the process of managing support tickets from emails, social media, and text messages with intuitive automation rules, tagging, and agent routing features. We also appreciate its seamless integration with the company's other products, like Zoho Analytics and Zoho Social, which simplifies the overall tech support workflow.
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