Behind every ‘optimized workflow’ is someone fixing what got lost. A decade ago, The New York Times published Charles Duhigg’s article, “What Google Learned From Its Quest to Build the Perfect Team.” It chronicled Google‘s Project Aristotle—a multi-year hunt to identify the key factors behind successful teams. Researchers tracked every variable they could think of across 180 teams—tenure, intelligence, friendship, personality mix, and even whether teammates ate lunch together.