Abstract Background ‘One team - one workforce’ – Need to have an agile clinical team that can work in all areas of the hospice, depending on the fluctuating demand. Ensuring that the staff have an in-depth knowledge and experience to enhance patients’ experience. Aim To provide an innovative approach which ensures we have a flexible and agile workforce equipped with the knowledge and expertise to work across the Inpatient Unit, Community Care Unit, Virtual Ward and Community Team.