WEST CHESTER, PA — Arthur, the master craftsman behind The Heritage Workshop, a composite example of a high-end furniture shop, once saw Artificial Intelligence as a direct threat to the soul of his craft. His hands understood the language of walnut and oak, transforming raw materials into heirloom pieces. Yet, his back-office system was pure chaos: Post-it notes, lost emails, and a quote generation process so cumbersome it could take three agonizing hours per client.