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Shelly Kramer on Muck Rack

Shelly Kramer

(She/Her)
Missouri
As seen in: Kramer & Co., LinkedIn, Forbes, Dell Perspectives, Flipboard, SAP Software Solutions, Business 2 Community, SiliconANGLE, NewsBreak, Ragan, SupplyChain 24/7 and
Covers:  DX, Customer Experience (CX), Collaboration, UCaas, CCaaS, Cloud, AI/Automation/Robotics, ESG, Enterprise Apps, Mobility, Cybersecurity, Future of Work
Doesn't Cover: Storage, Silicon/Chips
ARInsights' ARchitect Analyst Power 100 tech analyst | principal analyst @KramerandCo. Research #AI #Security #ESG #Collaboration #CX #DX #Cloud

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Shelly Kramer’s Biography

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I'm the founder and principal analyst at Kramer&Co., an independent research and analyst advisory firm. I work alongside some of the biggest technology vendors in the world and also enjoy working with emerging tech disruptors, helping them dominate and shape markets and industries. I host a series of podcasts focused on (1) security (2) CX/EX (3) Age of AI, and (4) Tech Industry News.

I'm a serial entrepreneur, and founded my first of many companies in my early 30s and have deep expertise in bu…

Articles

Black & Veatch’s Post

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By Tom Pick, Shelly Kramer, Amy Tobin
| LinkedIn
Black & Veatch’s Post Care. Create. Own. People Conference 2026 brought our core values to life across our organization through three days of learning and connecting. #EmployeeOwners joined from our World Headquarters, regional offices, project sites and virtual spaces for keynotes, BV Talks, interactive sessions and hands-on activities focused on what it means to build our culture together.
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From AI Interest to AI Readiness: Inside Epicor’s Practical Roadmap for ERP Modernization

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By Shelly Kramer
Epicor Director of AI Product Management Olaf Schweinsberg joined analyst Shelly Kramer on The Age of AI podcast to unpack what it actually takes to move from AI interest to AI readiness. Epicor’s readiness roadmap starts with data: auditing and updating stale SOPs, cleaning outdated tables and dashboards, and using AI itself to extract context from documentation before deploying any agent. Epicor is betting the real differentiator won’t be the underlying LLM — it will be the application layer.
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DXC’s Customer Zero Journey: Inside the Amazon Quick Rollout Powering 115,000 Employees

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By Shelly Kramer
DXC Technology, a 115,000-employee global IT services company, served as “customer zero” for Amazon Quick, AWS’s agentic AI platform, deploying it internally before taking it to clients. DXC Global Chief Digital and Information Officer Russell Jukes led the initiative, describing the relationship with AWS as true co-innovation rather than a traditional vendor engagement.
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