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Stefano Puntoni

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Articles

To Adopt AI at Scale, Employees Need to Trust Agents

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By Thomas McKinlay, Stefano Puntoni, Serkan Saka
| Harvard Business Review Verified
To Adopt AI at Scale, Employees Need to Trust Agents September 9, 2026 Imagine this scenario: You’re a manager testing out a new AI agent “assistant” for your team, and as you set it up it asks for permissions. Three options appear:
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Companies Are Using AI for Efficiency. They Should Use It to Grow.

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By Shlomo Benartzi, Randall W. Long, Stefano Puntoni
| Harvard Business Review Verified
SKIP TO CONTENT Ask a roomful of senior executives what AI can do for their business, and the answers will probably cluster around the same themes: lower costs, smaller headcount, faster processes, leaner operations. Efficiency, efficiency, efficiency—it’s an almost universal reflex. It’s also a badly misguided one.
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Acceptance of humanoid robots: A psychological perspective

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By Seth McCammon, Jonas Eschmann, Danna Ma, Stefano Puntoni
| Science Magazine Verified
Abstract REFERENCES Information & Authors Metrics & Citations Check Access References Figures Tables Media Share Abstract Acceptance of robots depends on whether they support consumers’ psychological needs, making demand-side insights essential. Access the full article View all access options to continue reading this article. CHECK ACCESS REFERENCES 1 E. Leung, G. Paolacci, S. Puntoni, Man versus machine: Resisting automation in identity-based consumer behavior. J. Market. Res. 55, 818–831 (2018).
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