Sunny Bindra on Muck Rack

Sunny Bindra

Kenya
As seen in: SunWords, Medium, Daily Nation, Nation Africa, AllAfrica, Daily Monitor, The Citizen (Tanzania), HT Syndication
Strategy. Leadership. Meaning. Author of The Bigger Deal. New book: The X in CX. In bookstores and online.
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Articles

The day everything went right

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By Sunny Bindra
| SunWords
Customer Care, Leadership, Sunny's Signal I had a really strange experience on Kenya Airways recently. Everything went right! It started at the check-in desk. A smiling young man greeted us and was all too willing to make a complicated change to our booking. Next, the lounge, where a chef full of early-morning fizz was making omelettes at a live egg station. Huh? That never happens.
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Strategy lessons from the dodo

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By Sunny Bindra
| SunWords
Leadership, Strategy, Success, Sunny's Signal A recent assignment in Mauritius brought a strange bird back to mind. It is on the country’s coat of arms, and all over popular culture: public imagery, tourist shops, even stamps. The dodo. The dodo is extinct, though. Mauritius has turned the dodo into a national ghost with a commercial and emblematic afterlife. Raphus cucullatus lived solely on Mauritius, minding its own business, eating fruit, nesting on the ground, bothering no one.
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The most dangerous person

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By Sunny Bindra
| SunWords
Leadership, Life & Society, Sunny's Signal What if you were in the hands of someone who told you exactly what to do? Offered to remove the heaviest burden from your life: the burden of thinking? No more uncertainty. No more difficult choices. No more lonely judgment calls. Someone wiser than you has already seen the truth. Someone stronger than you has already named the enemy. Someone braver than you has already chosen the path. All you have to do is trust and obey. That offer sounds like comfort.
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